Business Systems Delivery Director

Colt Data Centre Services; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT services provider in the UK is seeking a Business Systems Delivery Director to lead the design and operational delivery of business systems including Finance ERP, HR, and CRM. This mid-senior role involves managing a team of professionals while ensuring system solutions align with business objectives. Strong expertise in enterprise systems, vendor management, and project management is required. Full-time position with a focus on continuous improvement and operational excellence.

Qualifications

• Understanding of ERP, CRM, and other business applications, especially Microsoft Dynamics and Workday.
• Experience working with 3rd party development and application support teams.
• Ability to oversee seamless data flow between different business systems.

Responsibilities

• Develop and implement frameworks for managing changes to business systems.
• Define and oversee system architecture, ensuring solutions are scalable and secure.
• Work with stakeholders to identify, document, and analyse system change requirements.
• Lead rigorous testing and validation processes to confirm system changes meet benchmarks.
• Provide L2/L3 support for Business Applications.

Skills

Enterprise Systems Knowledge

Vendor Management

System Integration

Project Management

Stakeholder Management

Process Improvement

Budget & Resource Management

Risk Management

Agile & Lean Methodologies

Tools

Microsoft Dynamics

Workday

Job description

The Business Systems Delivery Director is a key role in the Technology team and will be responsible for leading the end-to-end design and operational delivery of our business systems, including Finance ERP, HR, CRM, inventory and Service Management.

You will lead a team of Systems Architects, Analysts, Specialists and Delivery Project Managers and ensure technical excellence in system architecture and design, development, testing and release activities. The role collaborates with internal and external stakeholders, including third‑party vendors, to optimise system solutions and align them with business objectives.

Outcomes

• Change Management Strategy: Develop and implement frameworks for managing changes to business systems, ensuring alignment with organizational objectives.
• System Architecture & Design: Define and oversee system architecture, ensuring solutions are scalable, secure, and aligned with business needs.
• Requirements Gathering & Impact Assessment: Work with stakeholders to identify, document, and analyse system change requirements, evaluating potential impacts across business processes.
• Development & Implementation: Oversee the design, development, and deployment of system enhancements, ensuring adherence to technical and business requirements.
• Testing & Validation: Lead rigorous testing and validation processes to confirm system changes meet functional, performance, and security benchmarks.
• Deployment & Release: Ensure smooth rollout of system changes, coordinating deployment activities to minimise disruption to business operations.
• Post‑Implementation Review & Continuous Improvement: Monitor system performance post‑deployment, gather feedback, and drive ongoing improvements based on user experience and operational needs.
• Release Management: Coordinate software releases, ensuring smooth deployment and transition into production environments.
• Risk Management: Identify potential risks in system implementation and proactively develop mitigation strategies.
• Platform Operations, Management Support: Provide L2/L3 support for Business Applications.

The Team

• Technology Business Partner
• Business Applications Team comprising Architecture, Delivery, Operations and Support.
• Infrastructure Team comprising Architecture, Delivery Operations and Support.
• IT Service Management Team comprising Service Support, Service Delivery and ITSM Process Management.
• Project Management.

The Skills / Expertise They Bring

• Enterprise Systems Knowledge: Understanding of ERP, CRM, and other business applications, especially Microsoft Dynamics and Workday.
• Vendor Management: Experience working with 3rd party development and application support teams.
• System Integration: Ability to oversee seamless data flow between different business systems.
• Project Management: Experience managing system implementations and upgrades.
• Stakeholder Management: Ability to communicate effectively with business leaders, IT teams, and vendors.
• Process Improvement: Identifying opportunities to enhance efficiency and streamline operations.
• Budget & Resource Management: Managing costs and resources effectively for system‑related projects.
• Risk Management: Assessing and mitigating risks associated with system implementations.
• Agile & Lean Methodologies: Familiarity with Agile frameworks for efficient project delivery.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

IT Services and IT Consulting