Business System Analyst

Peoplebank; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A vibrant social club in London seeks a detail-oriented Business Systems Analyst to enhance their technology. The role involves improving systems for exceptional customer experiences, leading projects, and ensuring efficient integrations. Candidates should have proven digital platform delivery experience, strong CRM skills, and familiarity with AI technologies. The position offers a competitive salary, extensive holiday, and various employee benefits, fostering a culture of growth and innovation.

Benefits

Competitive salary

20 days holiday plus additional days

50% discount in restaurants

Generous 'Refer a Friend' scheme

Financial well-being support

24/7 mental health support

Growth opportunities

Company pension scheme

Qualifications

• Proven experience in delivering user-focused digital platforms.
• Strong CRM experience including data management and reporting.
• Experience managing multiple digital platforms and integrations.

Responsibilities

• Partner with teams to analyse and enhance business processes.
• Lead implementation and integration of hospitality systems.
• Act as subject-matter expert leading workshops and testing.

Skills

User-focused digital platforms

CRM experience

Data management

AI technologies

Problem-solving skills

Collaborative communication

UX mindset

Tools

Salesforce

Google Cloud

Job description

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We’re looking for a detail-oriented Business Systems Analyst to help shape and optimise the technology that powers our venues. Working at the intersection of business and IT, you’ll lead projects and improve systems that support outstanding experiences for both our teams and members.

Key Responsibilities

• Business Analysis & Process Improvement - Partner with teams across Membership, F&B, Sales, Revenue and Finance to analyse business processes and identify improvement opportunities to enhanced systems.
• Systems Optimisation & Project Delivery - Lead the implementation, upgrade and integration of core hospitality and business systems, managing projects end-to-end and ensuring solutions are efficient, scalable and user-focused.
• Stakeholder Collaboration & Systems Expertise - Act as a subject-matter expert for business systems, leading cross-functional workshops with internal teams and vendors, supporting testing cycles, and ensuring smooth adoption and issue resolution.
• Data, Governance & Technology Strategy - Enable data-driven decision-making through accurate reporting, maintain system documentation and governance standards, manage IT contracts and costs, and contribute to the long-term digital and infrastructure roadmap.

Skills & Requirements

• Proven experience delivering user-focused digital platforms and high-quality customer experiences.
• Strong CRM experience, including data management, reporting and analysis.
• Experience managing and integrating multiple digital platforms, working with cloud and enterprise tools (e.g. Salesforce, Google Cloud), agencies and tender processes.
• Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI) with a strong interest in emerging tech and innovation.
• Clear, structured thinker with strong problem-solving skills, able to translate business needs into effective technical solutions.
• Collaborative, emotionally intelligent communicator with commercial awareness, a strong UX mindset and the ability to influence stakeholders at all levels.
• Competitive salary above market rate
• 20 days holiday (excluding bank holidays),plus an extra ‘celebrate you day’& a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitlaity Action benefits hub for discounts plus eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.