Business Support Manager CV-Library Business Support Manager

Scienceabode; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global pharmaceutical company based in the United Kingdom is seeking a Business Support Manager for a 6-month contract in Reading. This role involves joining the global clinical operations team, focusing on project management, clinical trial workflows, and system improvements. The ideal candidate should possess strong leadership skills and a solid understanding of global clinical operations processes. A daily rate of £500 to £513 is offered through umbrella employment.

Qualifications

• Proven experience in project management within global clinical operations.
• Strong analytical skills with the ability to propose innovative IT solutions.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Participate in global project teams to provide user requirements.
• Develop application knowledge for optimal utilization.
• Coordinate administration tasks for key tools.
• Manage UAT and system validation processes.
• Troubleshoot escalated system issues.
• Identify opportunities for application improvements.

Skills

Strong project management capabilities

Broad understanding of global clinical operations processes

Flexibility to adapt to changing business needs

Effective technical and analytical skills

Ability to collaborate within a multi‑cultural organization

Leadership in cross‑functional projects

Strong written and verbal English communication skills

Tools

Veeva Vault Clinical

Job description

Business Support Manager

Reading

6-month contract

£510.00 per day Umbrella

£500 – £513/day Via Umbrella

Description

Our client is a Global Pharmacutical and biotechnology company and they are seeking a Business Support Manager to join our global clinical operations team. This role will focus on enabling efficient study start‑up, monitoring, clinical trial management, and electronic Trial Master File activities, ensuring maximum end‑user and external customer satisfaction.

Key Responsibilities

• Participate in cross‑functional global project teams, providing expertise and compiling user requirements for system development.
• Develop expert knowledge of relevant applications and advise on optimal utilisation.
• Recommend business rules and system policies/procedures.
• Coordinate and perform administration tasks for key tools.
• Conduct User Acceptance Testing (UAT) and system validation.
• Manage quality checks and housekeeping activities.
• Develop system training and support events.
• Collaborate with process experts to define feature roadmaps.
• Analyse reporting options to support operational plan compliance.
• Troubleshoot escalated system issues.
• Identify opportunities for application improvements.

Key Skills

• Strong project management capabilities.
• Broad understanding of global clinical operations processes and ability to translate these into integrated IT solutions.
• Flexibility to adapt to changing business needs and priorities.
• Effective technical and analytical skills to propose innovative solutions.
• Ability to collaborate within a multi‑cultural, global, matrix organization.
• Leadership in cross‑functional projects with global impact.
• Strong written and verbal English communication skills.

Desired Skills

• Knowledge of Veeva Vault Clinical

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