Business Support Executive

Malvern Hills; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established UK-based manufacturing firm is seeking a Business Support Executive in Wolverhampton. This role involves providing direct support to the Managing Director and requires excellent communication skills, strong expertise in Excel, and the ability to manage multiple priorities effectively. The ideal candidate is proactive, highly organised, and thrives in a dynamic work environment. Join us for a competitive salary and opportunities for long-term career progression.

Benefits

Competitive salary

Long-term progression opportunities

Free on-site parking

Casual dress policy

Staff discount on company products

Qualifications

• Minimum 2 years' experience in administrative support or operations coordination role.
• Experience with handling suppliers and order processing.
• Proven ability to work independently in a fast-paced environment.

Responsibilities

• Manage and prioritise the MD's inbox and communications.
• Prepare customer quotes and liaise with suppliers.
• Process offshore orders and manage delivery timelines.
• Maintain project boards for task tracking and accountability.
• Update weekly business metrics and support meeting organisation.

Skills

Excellent written and verbal communication

Strong working knowledge of Excel

Calm and professional approach

High attention to detail

Ability to manage multiple priorities

Tools

Office 365

Google Workspace

Sage or similar ERP

Asana or similar project management tool

Job description

Business Support Executive

Direct Support to Managing Director.

About the Company

A well‑established UK‑based manufacturing and branding business specialising in custom printing, embroidery, and offshore sourcing for retail and trade clients. Operating from a modern West Midlands facility, the company delivers a wide range of branded merchandise and works closely with international partners to meet customer requirements efficiently and to a high standard.

The Role

This is a high‑trust, high‑responsibility position, providing direct, day‑to‑day support to the Managing Director. The role requires a proactive, highly organised professional who thrives in a busy, dynamic environment, has high initiative and personal ownership, and is driven to see tasks through to completion. Location: Wolverhampton (On‑site).

Key Responsibilities

• Email & Communication Management

  Manage and prioritise the MD's inbox, responding to customer, supplier, and internal emails where appropriate. Act as a central communication point between the MD and Sales, Admin, Marketing, and Warehouse teams. Handle confidential information with professionalism and discretion at all times.

• Quoting & Supplier Support

  Prepare and issue customer quotes using internal pricing structures and offshore calculators. Liaise with UK and international suppliers to obtain pricing, confirm production details, and track shipments. Support Sales with costings and supplier correspondence.

• Order & Supplier Coordination

  Process and monitor offshore orders from placement through to delivery. Raise and update purchase orders in the management system and ensure supplier invoices are correctly recorded. Proactively chase order progress and delivery dates, communicating updates internally.

• Task & Project Coordination

  Track tasks, actions, and decisions arising from emails, meetings, and ongoing work. Maintain task and project boards (e.g. …) to ensure visibility, accountability, and progress. Follow up on actions, flag risks early, and escalates issues where needed to avoid delays.

• Reporting & Business Support

  Update and maintain weekly business metrics and sales reports. Keep records, trackers, and shared folders accurate and up to date. Support recruitment administration, meeting organisation, and note‑taking when required. Assist with improving processes and ways of working to help the business operate more efficiently.

About You

You are a proactive, highly organised professional who thrives in a busy, dynamic environment. You are comfortable working independently, switching between detail‑heavy admin and fast‑moving communication, and taking ownership of tasks from start to finish. You naturally think in terms of priorities, actions, and follow‑ups, and are driven to see things through to completion.

Essential Skills & Experience

• Minimum 2 years' experience in an administrative, business support, executive assistant, or operations coordination role.
• Excellent written and verbal communication skills.
• Strong working knowledge of Excel and Office 365 or Google Workspace.
• Experience handling suppliers, quotes, or order processing.
• Confident managing multiple priorities with a calm, professional approach.
• High attention to detail and a strong sense of ownership.

Desirable

• Experience in manufacturing, print, embroidery, or a product‑based business.
• Familiarity with Sage or similar ERP/order management systems.
• Experience working with international suppliers.
• Experience using task and project management tools such as Asana or similar.

Why Join Us

• Competitive salary with long‑term progression opportunities.
• Direct exposure to senior leadership and meaningful responsibility.
• A collaborative, supportive working environment.
• Free on‑site parking.
• Casual dress policy.
• Staff discount on company products.

Schedule & Location

Monday to Friday, 8:30am‑5:30pm (with flexibility during busy periods). Office‑based role in Wolverhampton (WV6).