Business Support Assistant

Tapinoo LLC; Hawick; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A local organisation in Hawick is looking for two full-time, permanent Business Support Advisors to join their Customer Services team. You'll manage a range of inquiries, ensuring requests get to the right department while supporting key administrative tasks. Once trained, there's flexible work-from-home options available. This role is ideal for organised, customer-focused individuals who thrive in dynamic settings. The position offers a competitive salary and is committed to providing equal opportunities.

Responsibilities

• Handle a wide variety of enquiries in a fast-paced phone room.
• Gather information to direct requests to the right department.
• Support essential administrative tasks in the office.

Education

Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English

Job description

Job Details

• Grade: 4A
• Hourly Rate: £13.26 - £13.96
• Salary: £24,216.08 - £25,493.58 per annum
• Hours: 35
• Duration: Permanent
• Please note there are two temporary and two permanent posts, if you wish to be considered for both, please apply for both (SBO09689 and SBO09690).
• Interviews will be held in the week of 8 January 2026.

Role Purpose

Exciting opportunities have become available for two full-time, permanent Business Support Advisors to join our busy Customer Services team in Hawick. Working in a fast-paced phone room, you'll handle a wide variety of enquiries, gathering information to ensure requests are directed to the right department for resolution. Alongside call handling, you'll support essential administrative tasks in our vibrant office. Once fully trained, there's the flexibility to work from home, giving you the best of both worlds. If you're organised, customer-focused, and thrive in a dynamic environment check out our job profile and apply today.

Essential

Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English.

Informal Enquiries

Informal enquiries may be made to Janet Mitchell at .

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.