Business Support Administrator, Adoption – closing date 5 January 2026

Reading Voluntary Action; Reading; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

A community organization in Reading is seeking a part-time Business Support Administrator to join their Adoption team. This role involves managing enquiries and providing essential administrative support to ensure high-quality adoption services. Candidates should have experience in busy environments, strong organizational skills, and be detail-oriented. The position offers a hybrid working model and a pro-rata salary between £14,415 and £16,485, with full-time equivalent salary being £24,243 to £27,725.

Qualifications

• Experience in providing administrative support in a busy environment.
• Ability to deliver excellent customer service and work collaboratively.
• Adept at organizing, managing workloads, and meeting deadlines.

Responsibilities

• Manage enquiries from adoption applicants and agencies.
• Ensure timely communication with adoption applicants.
• Record information efficiently on a database.
• Complete relevant checks and documentation.
• Provide cover for other team members as needed.

Skills

Admin support experience

Customer service

Organizational skills

Attention to detail

Job description

Business Support Administrator, Adoption – closing date 5 January 2026

We’re looking for a part‑time Business Support Administrator to join our Adoption team.

We believe that every child deserves a loving, supportive home and we’re committed to providing the highest quality services to help make that a reality. We’re proud of our three successive outstanding ratings with Ofsted.

Location: Reading (Hybrid, one day per week in Reading office)
Contract: Permanent
Hours: Part‑time 22 hours per week, distributed over 3 or 4 weekdays

Role: The Business Support Administrator provides essential support to the adoption process, ensuring that our service is of high quality, safe and meets performance targets and service standards.

Your responsibilities include:

• Manage enquiries from adoption applicants and other agencies, providing general information and support.
• Send all required information to adoption applicants in a timely manner.
• Record information efficiently and accurately on a database.
• Ensure relevant checks, documentation are completed for the adoption process.
• Provide cover for the Panel Administrator as needed.
• Provide administrative support across our Business Support admin team.

As a Business Support Administrator, you’ll:

• Have experience providing great admin support in a busy, demanding environment.
• Deliver excellent customer service and work collaboratively with colleagues.
• Be adept at organising, proactive in managing a busy workload, and meeting deadlines.
• Produce work with a high level of accuracy and attention to detail.

Salary: Pro‑rata salary range of £14,415 to £16,485 per annum (Full‑time equivalent £24,243 – £27,725 per annum).

Contact: If you would like to arrange an informal discussion about the role, please contact Sandra Leach, Business Support Team Manager at [e-mail].

Application dates: Open for applications from 9 December 2025 – closing 5 January 2026. Interview scheduled for 20 January 2026.

All applicants, successful or otherwise, can expect to receive a reply from us in due course.