Business Services Co-ordinator

National Trust Group; Liverpool; On-site; GBP 25,000 - 30,000; Part time

Job summary

A well-regarded heritage organization in Liverpool seeks a part-time Business Support Coordinator to join the team at Speke Hall. The role involves being the first point of contact for visitors, maintaining records, financial management, and promoting site events. Ideal candidates should possess strong customer service and organizational skills, working effectively both independently and as part of a team. Opportunities to contribute to an inclusive culture in a dynamic environment await you.

Benefits

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Qualifications

• Skilled at customer service and stakeholder support.
• Able to communicate effectively and collaborate.
• Experienced in maintaining records or managing information systems.
• Well-organised and able to prioritize workload.
• Skilled at administration.

Responsibilities

• Be the first point of contact for visitors.
• Responsible for record keeping and financial management.
• Support the team with group bookings.
• Gather content for newsletters and event information.
• Establish good working relationships with property colleagues.

Skills

Customer service skills

Stakeholder support skills

Communication and collaboration

Record keeping or managing information systems

Organisational skills

Administration

Job description

We’relooking for a part time (30hpw) Business Support Coordinator to join the team atSpeke Hall.

What it's like to work here

Reporting to the Operations Manager,you’llbe part of a friendly, dynamic team based at Speke Hall, as well asassistingcolleagues at The Beatles’ Childhood Homes,The Hardmans’Houseand Formby.

It’san exciting time to join the team aswe’refocused on growing our business and improving the services we offer our visitors and colleagues. Ourplacestell stories from the Tudor period right through to the Swinging Sixties andthere’snever a dull day working here.

Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors.We’relooking forsomeoneto work with us whoisenthusiastic, flexible, enjoys variety anda team player.

Whichever property you are based at and whatever role you play on site, standards of excellence in customer service and visitor engagement are essential. Some of our busiest days are at weekends and on Bank Holidays, so all staff are expected to take part in a regular weekend and Bank Holiday workingas well as be part of the Duty Management rota for Speke Hall.

What you'll be doing

At the heart of everything we do on site is conservation and visitor experience, to look after these special places for ever, for everyone.Working as part of the property team,you’llbethe first point of contact forvisitors contacting us by phone or online.You’llalsobe responsible foraccuraterecord keeping and data management,financial managementincluding banking,andsupporting the team with group bookings.You’llbe based at Speke Hall but also support the wider property group including the Beatles’ Childhood Homes,The Hardmans’HouseandFormby.

You’llpromotethegreat workbeing done on sitebygathering content for andsharing newsletters and upcoming event informationin and around the local community,as well as acrossthe site at various visitor touchpoints.

You’lluse your strong people skills toestablishgood working relationships with property colleagues, as well asproviding afantastic experience to visitors whether in person or via digital media.

This role supports a busygroup ofpropertiesthat welcomesover1.6 million visitors every year.We’relooking for someonewho’shighly organised, withgreat attention to detail.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• skilled at customer service and stakeholder support skills
• able to communicate and collaborate effectively
• experienced at maintaining records or managing information systems
• well organised and able to prioritise workload
• skilled at administration

Additional criteria for all other applicants. We'd love to hear from you if you’re:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Speke Hall, The Walk, Liverpool, L24 1XD

Documents

Business Services Co-ordinator (Place Based) - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 08 February 2026

**Important notice**

In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.

EqualOpportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.