Business Readiness Specialist

Diligenta Limited; Stirling; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider in Stirling is seeking a Business Readiness Specialist to collaborate with the Readiness Manager and ensure smooth operational transitions. The role involves stakeholder communication, managing project delivery documentation, and supporting system deployments. Ideal candidates will have project management knowledge and experience in stakeholder engagement, with a strong focus on customer outcomes. This position offers excellent benefits and development opportunities.

Benefits

33 days including Bank Holidays

Annual discretionary bonus scheme

Personal development opportunities

Access to Perks at Work

Cycle to Work Scheme

Wellbeing programme

Contributory company pension scheme

Group Life Assurance

Group Income Protection

Qualifications

• Good understanding of operations and systems required.
• Knowledge of Project Management or Delivery is essential.
• Experience in stakeholder management and engagement needed.

Responsibilities

• Act as a Business Readiness subject matter expert.
• Liaise with Operations to ensure project alignment.
• Design communications for stakeholder change management.
• Collaborate with training teams to develop material for Agents.
• Manage delivery documentation such as Logs and Risk Management.
• Ensure delivery changes create good customer outcomes.

Skills

Understanding of operations and systems

Project Management knowledge

Stakeholder management

Change management experience

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Microsoft Word

Education

APM or Price2 qualifications

Job description

Business Readiness Specialist

Summary of the role

Due to internal progression, we are currently looking for a Business Readiness Specialist who will be working with the Readiness Manager to look after the engagement and preparation of the operation (Voice, Back Office and Complaints) to accept changes and maintain service levels. This role is responsible for ensuring the facts and details are correct so that the project deliverables will meet the needs of the stakeholders, legislation, and standards, enabling good outcomes for customers.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
• Apply to find out about our other benefits

What you’ll be doing

• Understanding and developing project aims and scope to work as a Business Readiness subject matter expert in tandem with Business Analyst and PM.
• Liaising with Operations to ensure projects meet operational requirements.
• Designing comms to effectively communicate change to stakeholders.
• Work collaboratively with the training team to ensure training material is designed to enable Agents to understand and embed the change
• Managing delivery documentation such as Action Logs, Timelines and Risk Management.
• Being the voice of the customer and colleagues to ensure we deliver change for the right reason.
• Supporting the deployment of new systems, processes and applications to confirm if these are fit for purpose.
• Helping with the development of Q&A docs to support any event mailings.
• Ensuring any changes that are being delivered create good customer outcomes and do not cause customer harm

What we’re looking for

• Ideally have a good understanding of our operations and systems.
• Knowledge of Project Management or Delivery
• Stakeholder management & engagement
• Ideally have change management experience.
• Able to use Microsoft Excel, Teams, PowerPoint & Word.
• Organise your workload based on prioritisation and adapt to changes in priority.

Desirable

Knowledge of Life, Pensions & Investment (LPI) products and FCA regulations.

Qualifications either APM or Price2

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

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