Business Operations Manager

Applied Intuition Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company in Greater London is seeking a Business Operations Manager to drive strategic initiatives and enhance operational efficiency. The ideal candidate will have strong analytical skills, program management experience in SaaS, and a proactive approach to problem-solving. Key responsibilities include managing go-to-market initiatives and collaborating across functions to align stakeholders. Benefits include competitive compensation, flexible paid time off, and professional development opportunities.

Benefits

Competitive compensation including equity

Flexible paid time off

Comprehensive health benefit plans

Professional development support

Volunteer opportunities

Qualifications

• Experience in operations, program, or project management in a SaaS environment is highly preferred.
• Ability to prioritize multiple demands effectively.
• High energy and positive attitude while driving results.

Responsibilities

• Implement business processes for GTM initiatives and product launches.
• Develop strategies to address operational gaps.
• Provide end-to-end management of GTM projects.

Skills

Analytical skills

Project management

Stakeholder management

Cross-functional collaboration

Global expansion strategies

Job description

WHAT YOU’LL DO

This Business Operations Manager will play a critical role in supporting and driving strategic initiatives across the CBO (Chief Business Officer) organization and Braze. The ideal candidate will possess strong analytical skills, a strategic mindset, and a passion for driving results in a fast‑paced environment.

• Implement business processes and cadences that drive the successful execution of GTM initiatives, including new product introductions (NPI) and product launches.
• Identify operational gaps and develop long‑term, scaling strategies.
• Provide end‑to‑end project management for GTM initiatives, including stakeholder management, setting and monitoring of project milestones, data collection, and final delivery.
• Ensure key stakeholders in Pricing, Product Marketing, Product, Finance and Legal are informed and aligned throughout, fostering effective communication and collaboration.
• Hold stakeholders accountable to processes and procedures while keeping documentation updated.
• Collaborate effectively with colleagues across the organization, and focus on achieving results quickly and efficiently.
• Maintain regular communication with cross‑functional leadership, sharing data‑driven insights and reporting on key performance indicators to measure impact and guide strategic decisions making.

WHO YOU ARE

• Proactive and autonomous: Take meaningful responsibility and initiative for shaping and executing our strategy with limited oversight.
• Structured in thinking and approach: Develop and leverage frameworks to help structure the team’s thinking, facilitate alignment across various stakeholders, and identify 80/20 opportunities to reach insightful, actionable answers without analysis overload.
• An expert at prioritization: Experience (and an enjoyment of!) balancing numerous priorities and demands.
• Team‑oriented: Energized by teamwork and skilled in cross‑functional collaboration.
• High‑energy with a positive attitude: Motivated to work hard and drive results in a fast‑paced environment.
• Operations, program management or project management experience in SaaS highly preferred.
• Experience with global expansion strategies is a plus.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work‑life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in‑office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and meaningful customer engagement.

From cross‑channel messaging and journey orchestration to AI‑powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.