Business Manager

The Nottingham; East Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent building society in Nottingham is seeking a Business Manager to support the Chief Customer Officer. This role involves strategic planning and operational excellence in a customer-focused environment. The ideal candidate should have strong organisational and project management skills, alongside significant experience in business management. A competitive salary and hybrid working are offered.

Benefits

Competitive salary

Annual discretionary bonus

Healthcare scheme

29 days annual leave

Professional development support

Paid volunteer leave

Qualifications

• Strong organisational and project management skills, able to juggle multiple priorities.
• Excellent communication skills, producing clear, concise materials.
• Experience ideally in financial services or customer-focused sectors.

Responsibilities

• Partner with CCO to support decision-making and track priorities.
• Own the operational rhythm of the CCO.
• Build strong relationships across the organisation.

Skills

Organisational skills

Project management

Communication skills

Analytical mindset

Stakeholder management

Education

Experience in business management or strategy roles

Job description

About The Role

NEW role subject to consultation

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [e-mail]

Are you highly organised, proactive, and thrive on making things happen? We’re looking for a Business Manager to be the right‑hand partner to our Chief Customer Officer, driving the smooth running of the Customer function and ensuring our priorities are delivered to the highest standard. You’ll play a pivotal role in shaping strategy, coordinating projects, and keeping the function running like clockwork – all while helping embed a customer‑first culture across the organisation.

If you enjoy making things run smoothly, spotting better ways to work, and being at the heart of a busy, passionate team, we’d love to have you on board.

Here’s a taste of what you will be doing as a Business Manager at Nottingham Building Society:

• Leadership support: Partner with the CCO to anticipate priorities, support decision‑making, and keep the Customer function on track.
• Strategic Planning: Support the CCO in shaping, tracking, and reporting on the customer plan; monitor delivery of priorities and **escalate** risks or issues as needed; and use data and insight to guide decision‑making.
• Operational excellence: Own the operational rhythm of the CCO, preparing top‑quality briefings, reports, presentations, and communications.
• Governance, Audit & Compliance: Support the CCO’s input into committees, working groups, and reporting cycles to ensure governance is clear, effective, and well‑informed. Help coordinate audit, risk, and compliance actions, ensuring deadlines are met and evidence is captured.
• Business & Resource Management: Oversee operational aspects of the function, including budgets, resources, and performance tracking.
• Stakeholder & Relationship Management: Build strong relationships across the organisation, acting as a liaison between the CCO, senior leaders, and external partners.
• Communication & Engagement: Create engaging presentations, updates, and messages that keep colleagues aligned and champion our member‑first culture.

About you

• Strong organisational and project management skills, able to juggle multiple priorities and deliver under pressure.
• Excellent communication skills, producing clear, concise, Board‑ready materials.
• Experience in business management, strategy, or chief‑of‑staff–style roles, ideally in financial services or customer‑focused sectors, with a solid understanding of customer strategy, conduct risk, and regulatory requirements (including Consumer Duty).
• Analytical and pragmatic mindset, able to challenge constructively, solve problems, and drive practical delivery.
• High integrity and stakeholder skills, confident in influencing senior leaders and building positive relationships across teams.

Reward & Benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full‑time roles we work a 35‑hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• Friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.