Business Community Safety Officer – Northfield, Birmingham

Lodge Service Group; Turves Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community safety organization in the United Kingdom is seeking a High Street Community Safety Officer to engage with the public and local businesses, ensuring safety and promoting Northfield Town Centre. This highly visible role requires excellent interpersonal skills, stamina, and a proactive approach. Key responsibilities include providing customer service, liaison with businesses, monitoring safety, and supporting community initiatives. An outgoing personality and local knowledge are essential for success in this position.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal communication and active listening abilities.
• Good local knowledge of Northfield.
• Confident, outgoing, and approachable personality.
• High levels of stamina and resilience for outdoor, on-foot duties.

Responsibilities

• Provide exceptional customer service to members of the public.
• Welcome visitors and promote local attractions.
• Conduct regular visits to local businesses to gather feedback.
• Identify and report environmental concerns.
• Assist with the delivery of BID-led events and campaigns.

Skills

Interpersonal skills

Customer service skills

Verbal communication

Local knowledge of Northfield

Stamina for outdoor work

Flexible approach

Job description

Role Overview:

As a High Street Community Safety Officer, you will serve as the first point of contact for members of the public, local businesses, and stakeholders within Northfield Town Centre. You will represent the BID with professionalism, integrity, and enthusiasm, ensuring a welcoming and safe environment while promoting the area’s offerings and supporting BID initiatives.

This is a highly visible, public-facing role requiring stamina, adaptability, and a proactive attitude. You will be expected to lead by example and maintain a positive presence throughout your shift.

Key Responsibilities:

Customer and Public Engagement

• Provide exceptional customer service to members of the public in line with BID and company standards.
• Welcome and orientate visitors, promoting local attractions, events, and services.
• Act as a visible, approachable presence to enhance the visitor experience.

Business Liaison

• Conduct regular visits to local businesses to promote BID initiatives and gather feedback.
• Address and elevate issues raised by businesses, ensuring timely and satisfactory resolution.
• Distribute BID communications and promotional materials to businesses and the public.

Safety and Environmental Monitoring

• Identify and report environmental concerns (e.g., graffiti, fly‑tipping, damage to infrastructure).
• Monitor and report incidents of anti‑social behaviour in accordance with site and company protocols.
• Collaborate with local police, council wardens, and other stakeholders to support community safety.

Operational Support

• Assist with the delivery and promotion of BID‑led events and campaigns.
• Undertake administrative tasks as required, including office‑based project support.
• Maintain awareness of BID projects and initiatives to inform businesses and the public.

Technology and Communications

• Operate radio communications and body‑worn cameras in line with policy.
• Submit monthly performance reports and contribute to quarterly presentations for the BID Board.

Person Specification:

Essential

• Excellent interpersonal and customer service skills.
• Strong verbal communication and active listening abilities.
• Good local knowledge of Northfield.
• Confident, outgoing, and approachable personality.
• High levels of stamina and resilience for outdoor, on‑foot duties.
• Flexible and adaptable approach to tasks and working hours.

Desirable:

• Previous experience in a public‑facing or community engagement role.
• Familiarity with BID operations or town centre management.
• Basic administrative and social media skills.