Business Administrator Shelton Care Ltd Shelton Care Cauldon Place

nationalcaregroup.com; Stoke-on-Trent; On-site; GBP 5,000 - 7,000; Part time

Job summary

A leading care provider in Stoke-on-Trent is seeking a Business Administrator to support the business operations. This role involves managing invoicing, payroll processing, and administrative tasks to ensure smooth operations. The ideal candidate should possess strong communication skills and a good level of IT literacy. The organization emphasizes a diverse and inclusive culture, and encourages individuals to apply even if they do not meet every requirement.

Benefits

Paid training and recognized qualifications

Supportive and inclusive culture

Refer a Friend scheme

Access to financial management tool

Qualifications

• Ideally have some experience within a finance, accounts or payroll function.
• Strong communication and teamwork skills.
• Able to use initiative and meet deadlines.

Responsibilities

• Develop support plans for the Service Manager.
• Manage the sending and checking of invoices for service users.
• Respond to telephone enquiries and signpost to the appropriate person.
• Take notes for managers as required.
• Raise purchase orders and sales invoices.
• Process payroll hours into the internal database.

Skills

Good level of IT literacy, including Microsoft Word, Excel and PowerPoint

Strong organisational skills and the ability to multi-task

Good written and verbal communication skills at all business levels

Able to understand and follow instructions and policies

Self-motivated

Job description

Business Administrator

Salary: £12.21 per hour (£6,349.20 per annum)

Contracted Hours: 10 hours per week

Service: Shelton Care Limited

Location: Stoke-on-Trent

Shelton Care is part of National Care Group. At Cauldon Place we support individuals with learning disabilities, autism, complex needs, mental health, and challenging behaviours in a residential setting. Our dedicated team works closely with those we support to deliver person‑centred care, empowering each individual to reach their goals and fulfil their aspirations.

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

What’s in it for you?

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to Steam (Formally known as Wagestream) enabling greater control over your finances.

The Business Administrator Role

This role is to support the wider business, working within a fast‑paced environment. You will ensure that the back‑office duties and processes carry on with efficiency and accuracy, to enable the smooth running of the business. Key tasks include but are not limited to:

• Develop support plans for the Service Manager, update support files for service users and staff, ensure all files are accurately maintained.
• Manage the sending and checking of invoices for service users, customer billing and credit control.
• Respond to telephone enquiries and signpost to the appropriate person (e.g. staff queries relating to pay, referral enquiries, job vacancy enquiries).
• Take notes for managers as required (e.g. absence review meetings, investigation meetings, disciplinary hearings).
• Raise purchase orders and sales invoices.
• Process payroll hours into the internal database.
• Order supplies, type up documents, archive and take minutes in meetings, hearings and appeals.
• Liaise with IT, fax, scan/print data input, copier maintenance.
• Handle incoming and outgoing post.
• Audit personnel files.
• Prepare for CQC inspections and local authority compliance audits.
• Ensure Care Free is being used effectively and an audit trail is visible for the RM and AOM.
• Provide HR admin where necessary (e.g. inductions).
• Liaise with finance regarding any changes of care packages.

The Ideal Candidate

You should be commercially aware and ideally have some experience within a finance, accounts or payroll function. You will also have strong communication and teamwork skills. Key skills include:

• Good level of IT literacy, including Microsoft Word, Excel and PowerPoint.
• Able to understand and follow instructions and policies.
• Able to use initiative and meet deadlines.
• Strong organisational skills and the ability to multi‑task.
• Self‑motivated.
• Good written and verbal communication skills at all business levels.
• Able to work as part of a team.

Don’t meet every requirement?

We invite you to apply anyway! At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. If you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!