Business Administrator Equity Release Advice

Royal London; Plymouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mutual life and pensions company is seeking a highly motivated Business Administrator to provide administration support for the Equity Release Advice Function. This role offers a blend of in-office and hybrid work options in London and Plymouth. Candidates should possess strong communication, problem-solving skills, and experience with budget management. The ideal applicant will support the ERA Leadership team in achieving strategic objectives while maintaining a professional demeanor when handling confidential information.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Broad range of knowledge and experience within a management team.
• Ability to work independently and as part of a team.
• Professional manner in managing confidential information.

Responsibilities

• Support tracking of the ERA plans against priorities.
• Assist in function budget management and requisitions.
• Coordinate ERA activities, meetings, and events.

Skills

Strong communication skills

Expertise in MS Office (PowerPoint)

Problem-solving skills

Attention to detail

Interpersonal skills

Job description

Job Title: Business Administrator – Equity Release Advice

Contract Type: Permanent

Location: London / Hybrid / Plymouth

Travel: The role requires ad hoc travel to Plymouth office

Closing Date: 26th January 2026

We are seeking a highly motivated and experienced Business Administrator to join our team. This role is reporting directly to the Head of ERA and will provide administration support and coordination for the ERA Function in line with priorities and key activity across the Function. Supporting the ERA Leadership team to deliver the business plan and strategic objectives.

About the Role:

• Responsible for the support in the tracking of the ERA plans against priorities and ensure regular dialogue with the function and champions
• Assist in day-to-day function budget management raising requisitions and supporting management of the process and end of year cycles
• Assist on the coordination and planning for all ERA activities, meetings and events including monitoring and maintenance throughout the year, including the review of actions and paper submissions.
• Provide range of administration support for the Senior leadership team, building a good working knowledge of the Royal London people process and practices.

About You:

• Broad range of knowledge and experience gained through working within a management team, preferably within a corporate function.
• Strong communication skills in verbal, written, numerical and presentation format with strong attention to detail
• Expertise in MS Office, particularly PowerPoint.
• Excellent problem-solving and analytical skills, with the ability to identify and capitalise on business opportunities.
• Strong interpersonal and communication skills, with the ability to network, build and maintain positive relationships (Internally and externally)
• Ability to work independently and as part of a team, with a strong focus on achieving results.
• A willingness to own / tackle problems as they arise, able to identify issues for upward referral
• Flexible attitude to work and to take on new projects
• Professional manner and sensitivity in managing confidential information
• Previous experience supporting budget management and tracking, including experience of using procurement systems to support cost management (not essential).

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our acquisition of Responsible Life (now trading as "Royal London Equity Release Advisers") Responsible Lending (which now trades as "Royal London Equity Release") in January 2024 gave us a great opportunity to broaden the solutions available to our customers to support them in retirement and build financial resilience.

Royal London Equity Release Advisers provides expert, whole of market advice to customers over the age of 55 who want to explore unlocking the value of their property to build financial resilience in later life. With a nationwide team of over 50 experienced advisers, we compare options from across the market to find the solution that is right for each individual customer.

Royal London Equity Release provides high quality Lifetime Mortgage products to customers helping homeowners to achieve their financial goals in later life. Customers can choose to make payments (e.g. to cover the interest) if they can afford to, or let it roll up until they die or go into long term care. Whatever happens, we guarantee that the loan will never be worth more than the home.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.