Business Administration Apprenticeship

East Lancs Learning Group; Altham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A training organization in the United Kingdom is seeking a motivated Business Administration Apprentice. This unique role blends traditional administrative tasks with hands-on experience in IT support and system configuration. You will gain invaluable skills including customer communication, data management, and problem-solving within a tech-oriented environment. Suitable for those eager to start a career that combines administration with technology, no prior experience is necessary, just enthusiasm and a willingness to learn.

Qualifications

• GCSE in English and Maths at grade 4/C or above is required.
• A willingness to learn and an enthusiasm for IT-related tasks is essential.
• Additional relevant qualifications and industry experience are beneficial.

Responsibilities

• Provide general administrative support including filing and scheduling.
• Program and troubleshoot DVR systems and telematics devices.
• Input and manage data within telematics platforms and CRM systems.

Skills

Customer care skills

Initiative

Interest in technology

Education

GCSE in English (grade 4/C or equivalent/above)

GCSE in Maths (grade 4/C or equivalent/above)

Tools

MS Office or equivalent packages

Job description

Closes in 2 days (Friday 19 December 2025 at 11:59pm)

We are seeking a motivated and tech‑minded Business Administration Apprentice to join our team. This role blends traditional administrative responsibilities with hands‑on experience in IT support, DVR programming, and telematics system configuration.

Wage: £14,526.20 for your first year, then could increase depending on your age.

National Minimum Wage rate for apprentices.

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37 hours a week.

Monday 5 January 2026.

Duration: 1 year 6 months.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

Provide general administrative support, including filing, document control, data entry, and scheduling.

• Assist with customer communication via phone, email, and ticketing systems.
• Prepare reports, maintain databases, and update internal records.
• Support purchasing, invoicing, and basic financial administration tasks.
• Help coordinate service calls, installations, and logistical arrangements.

Program, configure, and troubleshoot DVR (Digital Video Recorder) systems used in fleet and security applications. Assist with the installation and setup of telematics devices, including hardware initialisation and software configuration.

• Support the IT team in diagnosing system issues, performing resets, updating firmware, and managing device connectivity.
• Maintain accurate records of device deployments, serial numbers, configurations, and service history.
• Use diagnostic tools and software platforms to verify device performance and resolve technical tickets.

Input and manage data within telematics platforms, CRM systems, and internal management tools.

• Ensure data accuracy across customer accounts, device inventories, and service documentation.
• Generate performance reports and assist in data analysis projects that support operational improvements.

This role is perfect for someone who wants a career that blends administration, technology, and hands‑on problem‑solving. No prior technical experience is required, just a willingness to learn and an enthusiasm for IT‑related tasks.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

GCSE in:

• English (grade 4/C or Equivalent/above)
• Maths (grade 4/C or Equivalent/above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Initiative
• Interest in technology

About this employer

Contel provide fleet safety and security products for some of the largest vehicle fleets, improving safety and achieving operational cost savings. We pride ourselves in providing our customers with an unbeatable package of high quality solutions combined with robust Service Level Agreements, ensuring our clients assets are always working at their optimum.

There may be the opportunity to progress onto a higher-level qualification or secure full-time employment.

The contact for this apprenticeship is:

EAST LANCASHIRE LEARNING GROUP

The reference code for this apprenticeship is VAC2000003606.

Apply now

Closes in 2 days (Friday 19 December 2025 at 11:59pm)

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