Brokerage Contracts Officer

CEMP; United Kingdom; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A public sector organization is seeking a Brokerage Contracts Officer for a permanent contract based in Norwich with hybrid working opportunities. This role is crucial in arranging care within Adult Social Services, focusing on delivering high quality customer service and ensuring contractual accuracy. Candidates should have a background in Social Services and experience in customer service. The position offers a competitive salary, generous holiday entitlement, and various wellbeing services.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Employee discounts programme

Relocation expenses (where applicable)

Qualifications

• Knowledge of Social Services would be an advantage.
• Experience in delivering high-quality customer service.

Responsibilities

• Deliver high quality customer service while meeting Key Performance Indicators (KPIs).
• Conduct contractual quality control and manage complex issues.
• Ensure accuracy in delivering contractual care and support.

Skills

Knowledge of Social Services

Delivering high quality customer service

Job description

Brokerage Contracts Officer | 9311 | Permanent Contract | 37 hours per week | £26,403 to £28,142 per annum (Scale E) | Norwich/Hybrid

The arranging of care plays a pivotal role in Adult Social Care, and with an ageing population, this has never been more important.

The Brokerage Service is a highly professional operation within Adult Social Services, that aims to source care and complete contracts for Norfolks adults.

This is an exciting phase within the Brokerage Service, and to help us deliver a high-quality service we are looking to recruit professional, hard-working, personable and organised individuals. Ensuring a high level of accuracy, while delivering contractual care and support that meets an individual's needs.

Responsibilities

• Deliver high quality customer service while delivering against Key Performance Indicators (KPIs).
• Contractual quality control, interpreting data, managing complex issues, while enabling providers to invoice within given timescales.
• Ensure a high level of accuracy while delivering contractual care and support that meets an individual's needs.

Qualifications

• Knowledge of Social Services would be an advantage.
• Experience in delivering high quality customer service.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working dependent on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Recruitment Information

Redeployment closing date: 22 December 2025 23:59

All other applicants closing date: 5 January 2026 23:59

LNKD1_UKTJ