Broadband & Wi‑Fi Tech Support Pro

Quickline Communications Limited; Willerby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading internet service provider is seeking a Customer Tech Support Advisor in Willerby to deliver first-line technical support for broadband, Wi-Fi, and VoIP services. This role involves diagnosing issues, guiding customers through solutions, and logging interactions for visibility. The ideal candidate has experience in telecommunications, a strong customer service orientation, and a basic understanding of network troubleshooting. This role offers competitive benefits including annual leave, health cashback scheme, and more.

Benefits

Pension scheme with employer contributions

Health Cashback Scheme

25 days annual leave plus bank holidays

High Street Shopping Discount Scheme

Free parking on site

Social events

Customer Obsessed Awards

Qualifications

• Prior experience in customer support or technical roles.
• Ability to troubleshoot and resolve internet service issues.

Responsibilities

• Provide first-line technical support for broadband and VoIP services.
• Diagnose and resolve common technical problems efficiently.
• Log customer interactions and outcomes for follow-up.

Skills

Experience in telecommunications or ISP environments

Understanding of broadband connectivity

Basic network troubleshooting

Job description

A leading internet service provider is seeking a Customer Tech Support Advisor in Willerby to deliver first-line technical support for broadband, Wi-Fi, and VoIP services. This role involves diagnosing issues, guiding customers through solutions, and logging interactions for visibility. The ideal candidate has experience in telecommunications, a strong customer service orientation, and a basic understanding of network troubleshooting. This role offers competitive benefits including annual leave, health cashback scheme, and more.