Breckland Customer Care Executive (6-Month Contract)

Serco Group plc; United Kingdom; Hybrid; GBP 26,000; Full time

Job summary

A leading public service provider in the United Kingdom is seeking a Customer Service Executive for a 6-month fixed term contract. The role involves handling calls from residents, taking payments, and completing admin tasks. Ideal candidates will have prior customer service experience and possess strong communication skills. This position offers a salary of £25,625 per annum plus benefits including a contributory pension scheme and various discounts. Flexible working hours are available.

Benefits

22 days annual leave including bank holidays

Up to 6% contributory pension scheme

Serco discounts on various services

Interesting and varied work

Qualifications

• Prior experience within a customer service and office environment.
• Confidently follow established procedures and processes.

Responsibilities

• Handle inbound and outbound calls to residents.
• Take payments and raise worksheets.
• Monitor emails and complete admin tasks as part of the team.

Skills

Strong communication skills

Attention to detail

Great active listening skills

Patient and empathetic attitude

Strong time management and organisational skills

Adaptability and flexibility

Comfortable working in fast‑paced environments

Computer literacy

Maintain good customer relations

Meet personal targets and work towards team targets

Job description

A leading public service provider in the United Kingdom is seeking a Customer Service Executive for a 6-month fixed term contract. The role involves handling calls from residents, taking payments, and completing admin tasks. Ideal candidates will have prior customer service experience and possess strong communication skills. This position offers a salary of £25,625 per annum plus benefits including a contributory pension scheme and various discounts. Flexible working hours are available.