Brand Specialist (Supervisor) - Theory (Womenswear)

Selfridges; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned department store is seeking a Brand Specialist (Supervisor) for the Womenswear department in London. The successful candidate will deliver exceptional service, inspire team members with product knowledge, and manage customer relationships. Collaboration and strong communication skills are essential as the role involves motivating colleagues and ensuring adherence to health and safety standards. This position is perfect for a proactive individual who is passionate about the brand and sales, with a focus on creating memorable customer experiences.

Qualifications

• Passion for the brand and products.
• Ability to deliver training and communicate effectively.
• Curiosity to learn about sales numbers and competitor insights.

Responsibilities

• Deliver exceptional service and manage customer complaints.
• Motivate colleagues through brand knowledge.
• Develop and maintain a client base.
• Follow health and safety procedures.

Skills

Sales expertise

Customer service

Communication skills

Team collaboration

Job description

Brand Specialist (Supervisor) - Theory (Womenswear)

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.