Branch Manager: Growth, Service & Team Leadership

The Hospitals Contribution Fund of Australia Limited; Penrith; On-site; GBP 60,000 - 80,000; Full time

Job summary

A not-for-profit health fund in Penrith is seeking a Branch Manager to lead the branch's operations, grow membership through effective business development strategies, and ensure high levels of customer service. This full-time role requires leadership skills, adaptability to changing conditions, and the ability to coach and develop staff. Applicants should have strong computer skills and a proven track record in motivating teams, with additional benefits inclusive of flexible work arrangements and wellness programs.

Benefits

50% subsidy on health cover

18 weeks parental leave

Mental health programs

Flexible working arrangements

Discounts on insurance products

Qualifications

• Demonstrated experience in leading, motivating, and developing employees.
• Ability to adapt positively to frequently changing work practices.
• Intermediate to advanced computer skills required.

Responsibilities

• Lead membership growth strategies for insurance products.
• Manage branch operations and exceed acquisition goals.
• Drive satisfaction in resolving member enquiries and complaints.

Skills

Leadership

Customer service

Business development

Team coaching

Problem-solving

Adaptability

Tools

MS Office

Outlook

Teams

Job description

A not-for-profit health fund in Penrith is seeking a Branch Manager to lead the branch's operations, grow membership through effective business development strategies, and ensure high levels of customer service. This full-time role requires leadership skills, adaptability to changing conditions, and the ability to coach and develop staff. Applicants should have strong computer skills and a proven track record in motivating teams, with additional benefits inclusive of flexible work arrangements and wellness programs.