Branch Customer Specialist — In-Branch & Digital Services

Nationwide Building Society; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading building society in Greater London is seeking a Customer Representative to provide outstanding support to customers through various channels, including in-person, phone, and online. This full-time role involves handling transactions and addressing customer queries with empathy and efficiency. Strong digital tool proficiency is essential, along with a commitment to customer-first behaviors. The organization values personal development and offers numerous benefits, including medical insurance and a competitive pension plan.

Benefits

Private medical insurance

Competitive pension

Performance related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Access to wellness options

Paid volunteering days

London top-up payment

Qualifications

• Ability to support customers across various channels.
• Willingness to learn and adapt to digital services.
• Commitment to customer-first behaviors.

Responsibilities

• Handle transactions and educate customers.
• Address customer queries through various channels.
• Provide first-class customer support.

Skills

Customer service

Digital tools proficiency

Empathy

Job description

A leading building society in Greater London is seeking a Customer Representative to provide outstanding support to customers through various channels, including in-person, phone, and online. This full-time role involves handling transactions and addressing customer queries with empathy and efficiency. Strong digital tool proficiency is essential, along with a commitment to customer-first behaviors. The organization values personal development and offers numerous benefits, including medical insurance and a competitive pension plan.