Branch Administrator

Ernest Doe & Sons Limited; Albourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading country store in Albourne is seeking a Branch Administrator to provide high-level administrative support to the Branch Manager and team. This role involves managing communications with customers, handling financial duties, and ensuring the smooth operation of the branch. The ideal candidate will possess strong organizational skills, attention to detail, and proficiency in Microsoft Office. A full-time position offering competitive benefits including 32 days of holiday and a workplace pension is available.

Benefits

32-day holiday (including bank holidays)

Workplace pension

Life assurance (2 x salary)

Country store staff discount

Company sick pay scheme

Flu jabs

Employee referral scheme

Qualifications

• Strong communication skills and professional telephone manner.
• Ability to handle confidential information discreetly.
• Excellent attention to detail for written and numerical data.

Responsibilities

• Provide administrative support to the Branch Manager.
• Act as first point of contact for customers and clients.
• Process financial administration duties effectively.
• Maintain accurate records and filing systems.
• Support sales team during events and trade shows.

Skills

Strong communication skills

Confidence in dealing with people

Discretion and trustworthiness

Excellent organisational skills

Attention to detail

Proficiency in Microsoft Office

Self-motivated team player

Ability to multitask

Well-presented

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day-to-day operation of the branch. The post holder will provide high-level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record-keeping, compliance, and smooth coordination of branch activities within a busy operational environment.

Key Responsibilities

• Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
• Manage incoming calls and maintain the branch switchboard
• Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
• Update the sales database regularly
• Support the sales team during events and trade shows
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What We’re Looking For

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• Exceptional accuracy and attention to detail with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented

Job Categories: Country Store, Parts & Retail

Job Type: Permanent, Full Time

Job Location: Albourne

Ref No: WS2268

Additional Information

• Start Date: Immediate, but subject to candidates notice period.
• Hours: 40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)

We are offering 32-day holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.

Apply For This Job

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