Box Office Lead — Festival Tickets & Customer Experience

Festivals Edinburgh; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

An educational charity in Edinburgh seeks a box office manager to ensure a smooth ticketing experience for events and lead the box office team. This role involves managing operations before and during the festival, overseeing customer ticketing enquiries and collaborating with marketing to improve the ticketing system. The ideal candidate should have experience in customer service and strong leadership skills, contributing to diversity and inclusivity in our team.

Qualifications

• Experience in customer service and ticketing systems.
• Leadership skills to manage a small team effectively.

Responsibilities

• Ensure smooth ticketing experience for events.
• Lead box office team and manage customer enquiries.
• Collaborate on implementing ticketing systems.

Job description

An educational charity in Edinburgh seeks a box office manager to ensure a smooth ticketing experience for events and lead the box office team. This role involves managing operations before and during the festival, overseeing customer ticketing enquiries and collaborating with marketing to improve the ticketing system. The ideal candidate should have experience in customer service and strong leadership skills, contributing to diversity and inclusivity in our team.