Boutique Manager

Crieff Hydro Limited; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned hotel in Scotland is looking for a passionate Boutique Manager to lead a friendly team. The role involves managing stock, creating appealing displays, processing transactions, and ensuring exceptional customer service. Ideal candidates will have retail management experience and a friendly personality. The position includes potential live-in accommodation, various discounts, and opportunities for leadership development. Flexibility in working hours, including weekends, is essential, with a start aimed for mid-March.

Benefits

Live-in accommodation

Friendly and supportive team

Leadership development

Exclusive discounts

Team rate hotel stays

Refer a friend initiative

Guest mention incentive

Well-being support

Team events & annual staff party

Qualifications

• Experience in leading retail teams and motivating staff.
• Ability to create eye-catching displays and manage stock levels.
• Strong customer service skills and a friendly demeanor.

Responsibilities

• Lead and motivate the boutique team.
• Monitor stock levels and place orders as needed.
• Create engaging product displays and handle customer transactions.
• Provide exceptional customer service at all times.

Skills

Previous experience in retail management

Sales skills

Stock merchandising

Friendly personality

Job description

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self‑catering lodges, six restaurants and over 60 onsite activities – there really is something for everyone!

About The Role

Are you passionate about delivering exceptional customer service and creating memorable in‑store experiences? We are looking for an enthusiastic Boutique Manager to lead our small, friendly team and help our boutique continue to thrive.

As the face of our Retail shop, you will be responsible for monitoring stock levels and creating orders, producing eye‑catching displays, processing customer transactions and motivating your team to ensure the best possible customer service is given at all times. You will become knowledgeable about all the brands and products we offer and be able to upsell these effectively in a warm, friendly manner.

The role requires a flexible approach as we will need you to work weekends and the possibility of covering extra hours due to team members' holidays.

Ideally,’ll be able to join us in mid‑March to allow for a thorough handover.

What We Need From You

You’ll have previous experience in retail management, sales, merchandising stock and most importantly a friendly and welcoming personality.

What You’ll Get From Us

• Live‑in accommodation – On‑site housing may be available, with bills included, making your move stress‑free. Most of our accommodation is single occupancy with an ensuite bathroom, but this isn’t a guarantee. The rate of our accommodation is outlined by HMRC, further details can be discussed at interview.
• A friendly & supportive team – Work in a fun, welcoming environment where team spirit and well‑being are a priority.
• Grow with us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
• Leadership development – Get access to our Be A Leader programme and develop the skills to take your career further.
• Exclusive discounts – Enjoy free leisure membership, 30% off retail, 50% off food and drinks, and great savings on hotel activities.
• Team rate hotel stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
• Refer a friend initiative – Earn a bonus up to £250–£500 for each successful team member or manager you recommend to us.
• Guest mention incentive – Earn an extra £5 for each guest review which positively mentions you.
• Well‑being support – Access 24/7 confidential support via the Health Assured employee assistance programme, covering mental health, financial advice, and more.
• Team events & annual staff party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.