Bookings Administrator

Nuffield Health Brentwood; Bournemouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare charity in Bournemouth is seeking a Bookings Administrator to manage appointment requests and ensure customer satisfaction. You will be responsible for handling a high volume of emails, coordinating appointment bookings, and maintaining accurate records. The ideal candidate holds an NVQ level 2 in Business and Administration and has experience in customer service. Benefits include a fitness membership and health assessments. Apply early to ensure consideration.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience working in a customer-facing environment.
• Ability to manage complex administration tasks.
• Strong communication skills.

Responsibilities

• Administer a large volume of email requests.
• Ensure compliance with service deliverables.
• Prepare reports and handle appointment bookings.

Skills

Empathy

Attention to detail

Customer service

Education

NVQ level 2 in Business and Administration or equivalent

Job description

Bookings Administrator

Bournemouth Hospital | Administration | Permanent | Full time

£24,043.50 per annum

37.5 hours per week

At Nuffield Health the UK's largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold an NVQ level 2 in Business and Administration or equivalent and have experience working in a customer‑facing environment to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• Prepare standard and ad‑hoc reports as required and required by the department.
• Handle appointments bookings and changes.
• Co‑ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.

At Nuffield Health, we take pride in _"it starts with you,"_ and welcome you to become part of our team that delivers excellent patient care and support across our services.