Bodyshop Advisor Blackburn, England, United Kingdom

Mesh-AI Limited; Blackburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Blackburn is seeking a Bodyshop Advisor to join their dynamic team. The position involves managing customer interactions, processing bookings, and ensuring a professional and courteous service. Ideal candidates will have prior customer service experience, and while motor trade experience is preferred, it is not essential. The role offers competitive benefits, a structured pay scale, and opportunities for career development within a supportive environment.

Benefits

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Free will writing services

Flexible life assurance options

Exclusive retail and lifestyle discounts

Qualifications

• Previous experience in a customer-facing role.
• Motor trade or Bodyshop experience is desirable.
• Full driving licence with a good driving record.

Responsibilities

• Provide a professional welcome to customers.
• Manage customer bookings and inquiries.
• Provide regular updates on repair progress.
• Process invoices and receive payments.

Skills

Customer service skills

Strong communication

Problem-solving

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Position: Permanent Full Time

Hours: (42.5) Monday - Friday 8.00am - 5.30pm

Lookers Blackburn is recruiting for a Bodyshop Advisor to join the team and work alongside our amazing Cosmetic repair technicians and Estimator, to provide a professional and friendly service to our Lookers customers.

Headed up by our fantastic management team, who between them share a wealth of experience within Lookers, therefore the best training will be given. This is a fantastic opportunity to develop a career with the Bodyshop team.

As a Bodyshop Advisor for our Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to site, you will ensure all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer/insurance enquiries and make customer bookings.

You must have previous experience in a similar customer facing role. Motor trade or Bodyshop experience is desirable, but not essential. You will have strong customer service skills and focus. You will need to have a full driving licence with a good driving record.

• Provide regular communication to customers keeping them informed of repair progress, additional work needed or vehicle completion, ensuring
• Lookers database is kept up to date.
• Ensure all work is managed and administered in line with Lookers defined processes.
• Upsell of bodywork and wheel repair work to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamworking
• Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

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