Bilingual Service Desk Analyst - French/English (Remote)

Brakes Food Shop; Edmundbyers; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading food distribution company is seeking a Service Desk Analyst to provide IT support for internal users in English and French. This full-time, permanent position involves troubleshooting incidents via phone and portal, ensuring high-quality service. Ideal candidates will have experience with ServiceNow, excellent customer service skills, and a passion for fostering a diverse workplace culture.

Qualifications

• Experience in a Service Desk or IT support environment.
• Fluency in English and French required.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Address and resolve non-major incidents and service requests.
• Deliver excellent customer service and professional support.
• Document case details clearly in ServiceNow.

Skills

Service Desk experience

Customer service skills

Troubleshooting

Bilingual - English and French

Detail-oriented

Knowledge of Microsoft Office365

Familiarity with ITIL principles

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Microsoft Office365

Job description

A leading food distribution company is seeking a Service Desk Analyst to provide IT support for internal users in English and French. This full-time, permanent position involves troubleshooting incidents via phone and portal, ensuring high-quality service. Ideal candidates will have experience with ServiceNow, excellent customer service skills, and a passion for fostering a diverse workplace culture.