Bilingual French–English CS Supervisor | Hybrid

Scienceabode; Ashford; Hybrid; GBP 35,000; Full time

Job summary

A well-established organisation in Ashford is seeking a French Speaking Customer Service Supervisor on a fixed-term contract. The role involves leading a customer service team, ensuring top service levels, and training new employees. Candidates must be fluent in French and English, with previous supervisory and customer service experience. This position offers a salary of up to £35,000 and a hybrid working arrangement.

Qualifications

• Fluency in both French and English is essential.
• Experience in a team leader or supervisory position is required.
• Previous customer service experience in a structured environment is needed.

Responsibilities

• Lead and motivate a customer service team.
• Conduct regular one-to-one meetings for coaching.
• Ensure health and safety compliance in the department.
• Plan and deliver training sessions for staff.
• Maintain accurate records and internal procedures.
• Liaise with Sales, Logistics, and Finance for service continuity.

Skills

Fluency in French

Fluency in English

Customer service experience

Team leadership

Written communication

Excel proficiency

Job description

A well-established organisation in Ashford is seeking a French Speaking Customer Service Supervisor on a fixed-term contract. The role involves leading a customer service team, ensuring top service levels, and training new employees. Candidates must be fluent in French and English, with previous supervisory and customer service experience. This position offers a salary of up to £35,000 and a hybrid working arrangement.