Bilingual Call Center Customer Service Representative

Raymour & Flanigan; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Liverpool is seeking a Bilingual Call Center Customer Service Representative. You will provide friendly and professional service, manage customer inquiries, and resolve issues. Ideal candidates are bilingual, with retail experience and strong communication skills. This full-time role requires a flexible schedule including evenings and weekends.

Qualifications

• Must be bilingual, Spanish speaking preferred.
• Previous customer service experience in a retail setting preferred.
• Effective communication, interpersonal and organizational skills.

Responsibilities

• Provide genuine, friendly, and professional service.
• Handle multiple responsibilities with a customer-focused mindset.
• Resolve escalated customer issues proactively.

Skills

Bilingual (Spanish preferred)

Customer service experience

Effective communication skills

Interpersonal skills

Organizational skills

Tools

Proprietary P.O.S. program

Job description

Bilingual Call Center Customer Service Representative $23 hourly

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At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations

• Consistently provide genuine, friendly, personable and professional service.
• Handle multiple responsibilities and have a customer focused mind set.
• Must be available to work flexible work schedule including weekends and evenings.
• Go above and beyond advocating for every customer concern and request.
• Proactively resolve escalated customer issues.
• Ability to multi-task within a fast-paced service environment.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Must be bilingual, Spanish speaking preferred.
• Previous customer service experience in a retail setting preferred.
• Previous supervisory experience a plus.
• Proficient computer skills and able to learn proprietary P.O.S. program.
• Flexibility to work a retail schedule that includes nights and weekends.
• Ability to work 40 hours a week.

Additional Information

• Office operates 8-6 every day 7 days a week (shifts vary).
• Full time applicants must have the ability to work 40 hours per week; retail schedule.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Retail