Bike Workshop Technician

Rushden Lakes; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading sports retailer in the UK is seeking a Multisport Workshop Technician to provide diagnosis and repair services for sports products, primarily bikes. You will ensure customers receive top-notch service while promoting sustainability in the store's operations. This role offers various benefits, including pension contributions and extensive training opportunities.

Benefits

Pension contribution

Healthy discounts on all products

Weekly staff sports/activities

Cycle-to-Work Scheme

Training at Decathlon Academy

Discount vouchers through SmartSpending

Qualifications

• Passion for sports and customer service.
• Ability to diagnose and repair various sports products, especially bikes.

Responsibilities

• Diagnose technical faults in customer products.
• Service and repair customer products.
• Ensure excellent customer service experience.

Job description

Important reminder: This job requires right to work in the UK.

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.

No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.

Responsibilities

• Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
• Servicing and repair of customer products within your Decathlon Store
• Ensuring that your customers have the best customer service experience
• Stock management, ordering and control
• Business performance analysis
• Creatively developing and growing the workshop operation and customer base
• Delivery of workshop KPI’s

BENEFITS

• Pension contribution
• Healthy discounts on all Decathlon goodies and services
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
• A career pathway that is designed by you
• Being part of a team that enjoys repairing
• … and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.