Beauty Retail: Customer Experience & Operations Lead

Inside LVMH; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty retailer is seeking a Customer Experience and Operations Manager in Oxford. You will inspire your team to create unforgettable customer experiences while driving operational excellence. Responsibilities include coaching team members, overseeing cash management, and enhancing the in-store experience. The ideal candidate will have extensive experience in client experience management and a proven record in developing high-performing teams. This role offers a permanent contract with a full-time schedule.

Qualifications

• Extensive experience in client experience management, preferably within retail or beauty.
• Proven track record of developing high-performing teams.
• Deep understanding of retail operations and service excellence.

Responsibilities

• Lead the team on the sales floor to create memorable experiences.
• Craft strategic vision for omni-channel customer experience.
• Improve client satisfaction through actionable strategies.

Skills

Client experience management

Leadership skills

Communication skills

Organisational skills

Analytical skills

Tools

CRM systems

MS Office applications

Job description

A leading beauty retailer is seeking a Customer Experience and Operations Manager in Oxford. You will inspire your team to create unforgettable customer experiences while driving operational excellence. Responsibilities include coaching team members, overseeing cash management, and enhancing the in-store experience. The ideal candidate will have extensive experience in client experience management and a proven record in developing high-performing teams. This role offers a permanent contract with a full-time schedule.