Banking Customer Experience Specialist

Co-operative Bank plc.; Wolverhampton; On-site; GBP 23,000; Full time

Job summary

A renowned UK bank is seeking a Customer Service Officer in Wolverhampton to provide exceptional service and support to personal and business banking customers. The role involves cash management, handling customer inquiries across various channels, and promoting additional bank products. The ideal candidate will possess strong customer service skills, be target-driven, and thrive in a fast-paced environment. This full-time position offers competitive benefits and a commitment to ethical banking practices, contributing positively to community outreach efforts.

Benefits

27 days holiday (+ bank holidays)

Competitive pension scheme

Income protection/life assurance

2 paid volunteering days

Employee discount program

Wellbeing support

Colleague inclusion groups

Family friendly policies

Qualifications

• Previous experience in customer service is essential.
• Passion for excellent customer service.
• Proven track record of achieving targets.
• Ability to navigate multiple systems.
• Proficiency in assisting vulnerable individuals.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers.
• Support customers across various channels.
• Identify and address customer needs.
• Control cash management.
• Utilize internal systems to update records.
• Encourage customers to schedule appointments.
• Protect customers against fraud and scams.
• Engage with customers from diverse backgrounds.
• Work towards personal and team targets.
• Adhere to regulatory and compliance requirements.
• Participate in community outreach.

Skills

Customer service experience

Target achievement

Cash handling knowledge

Computer literate

Working with diverse backgrounds

Ability to work under pressure

Job description

A renowned UK bank is seeking a Customer Service Officer in Wolverhampton to provide exceptional service and support to personal and business banking customers. The role involves cash management, handling customer inquiries across various channels, and promoting additional bank products. The ideal candidate will possess strong customer service skills, be target-driven, and thrive in a fast-paced environment. This full-time position offers competitive benefits and a commitment to ethical banking practices, contributing positively to community outreach efforts.