Bank Therapy Patient Coordinator

Bupa Insurance Limited; City of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading health service provider in London is seeking a Bank Therapy Patient Coordinator to facilitate smooth administrative operations in the Therapy Department. You will engage with clients, manage queries, and ensure efficient payment processing. The ideal candidate has robust customer service experience and is skilled in handling money. This part-time role requires flexibility with working hours.

Benefits

Flexible working

Family-friendly benefits

Global wellbeing programme

Qualifications

• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.

Responsibilities

• Ensure a warm and courteous welcome to all visitors.
• Obtain all relevant information from clients politely.
• Employ effective communication with patients and colleagues.
• Ensure clients are aware of charges and policies.
• Book interpreters as needed.
• Receive payment for treatment and liaise with accounts.

Skills

Handling money

Customer service experience

Computer skills

Time management

Ability to work independently

Coping with stressful situations

Awareness of diversity

Job description

Job Description:

Bank Therapy Patient Coordinator

Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU

Bank role

Rate of pay: £14.50 per hour

Working Hours

Ad hoc including early and late shifts – some shifts could start at 7.30am, with some finishes at 7pm, so flexibility around working hours is required

We make health happen

As Bank Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non‑clinical duties. This will primarily involve welcoming clients and dealing professionally, courteously and efficiently with direct, telephone and email enquiries. The role also involves the maintenance of appropriate stock levels within the department as well as ensuring accurate authorisations prior to appointments, taking of payments and reconciling finances and financial reports.

Duties & Responsibilities

• To ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation.
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered. Additional Stockkeeping and other general duties.

Key Skills & Experience needed for this role

• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Job Details

Time Type: Part time
Job Area: Administration
Locations: Cromwell Hospital London