Band 4 Information Assistant

NHS; Birmingham; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A mental health service provider in Birmingham seeks a Band 4 Information Assistant to support service managers and clinicians. The role involves data extraction, analysis, and producing reports to enhance service delivery. Applicants should have strong numeracy and communication skills, alongside relevant qualifications. This position offers a Salary of £27,485 to £30,162 a year pro rata, and opportunities for hybrid working. Join a dedicated team committed to improving mental health services for the community.

Qualifications

• 5 GCSEs including Maths and English, and 2 A Levels at grade C or above.
• Experience in data extraction, manipulation, and summary reporting.
• Knowledge of NHS & Social Care practices and data definitions.

Responsibilities

• Extract and present information from information systems and databases.
• Produce routine and ad-hoc reports and identify data weaknesses.
• Ensure reports are accurate, reliable, and meet user requirements.

Skills

Numeracy skills

Verbal communication

Written communication

Use of SQL

MS Excel

Data manipulation and analysis

Education

5 GCSEs including Maths and English

Relevant degree or related training

Tools

MS Power BI

RiO or other clinical systems

Job description

Band 4 Information Assistant

The closing date is 13 January 2026

Do you have a passion for using information to help service managers and clinicians deliver effective high‑quality services that make a real difference to service users and carers?

Our Information Team works closely with operational services, delivering analytical support and continuously developing reporting systems and services to help meet this challenge. We are looking for a proactive and enthusiastic person to be part of a team working to gain detailed understanding of services' activities, issues and challenges and then providing high quality analytical support and insights.

You will ensure that all regular reports and data sets are delivered on time and to specification, carry out individual pieces of analysis, participate in projects to extend reporting capability, automate production of routine reports and data sets, and increase the availability and accessibility of information to clinicians and managers.

The successful candidate would be given the opportunity to complete a Level 4 Data Analyst Apprenticeship as part of the role.

Main duties of the job

• Extract, manipulate and present information from information systems and the Trust data warehouse on both a routine and ad‑hoc basis to meet regular and one‑off information requirements
• Maintain a good understanding of all major areas of analysis
• Produce routine and ad‑hoc reports and analysis
• Identify weaknesses in information systems data and data flows and work with appropriate staff and agencies to ensure identified problems are resolved
• Design and use appropriate validation mechanisms and checking routines to ensure that all reports produced meet the user's requirements and are accurate, reliable and clearly presented
• Document procedures, and keep effective records of all key internal and external returns

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification. We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK). This role gives the opportunity for hybrid working and you will typically be asked to work in a hybrid way, working from your home and also from Trust HQ The Uffculme Centre, or any other agreed site.

Person Specification

Qualifications

• 5 GCSE (incl Maths and English) and 2 A Levels at grade C or above
• Relevant degree of other related training

Experience

• Experience of extracting data from relational database systems, manipulating, and analysing data and producing summary reports
• Knowledge of NHS & Social Care practices, data definitions and data standards

Skills/Knowledge

• High degree of numeracy, verbal, and written communication skills
• Use of software tools to query databases and advanced use of MS Excel
• Use of SQL query language, MS Power BI or other reporting tools
• Use of RiO or other clinical electronic patient record systems

Personal Qualities

• Logical and analytical approach to problem‑solving; high level of attention to detail and adaptability
• Produce high quality work to tight timescales and an ability to prioritise
• Team player, willing to work flexible with others incl. analysts and clinical colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£27,485 to £30,162 a year pro rata