Band 2 Therapy Hub Administrator

Transformationunitgm; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Foundation Trust in Birmingham seeks a Band 2 Therapy Hub Administrator to provide essential administrative support within the Therapy Hub. The ideal candidate will have relevant experience and skills in Microsoft Office programs. Key responsibilities include scheduling appointments, maintaining records, and assisting with patient management tasks. This role is crucial for delivering high-quality care in a busy healthcare environment and offers competitive NHS terms and conditions.

Benefits

NHS terms and conditions

Attractive relocation payment

Discounts for local and national retailers

Dedicated well-being services

Qualifications

• Experience of working to deadlines.
• Clerical/administrative experience.
• Relevant experience working within the NHS.

Responsibilities

• Provide an efficient and effective administrative service.
• Deal with enquiries via telephone and in person.
• Book therapists appointments and maintain records.
• Assist with patient waiting lists management.

Skills

Prioritizing workload

Good interpersonal skills

Excellent communication skills

Education

GCSE Maths and English Grade C or above

RSA II in Word Processing

European Computer Driving Licence (ECDL)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Rio system

Job description

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Central and West Therapy Hub, Moseley Hall Hospital Town Birmingham Salary £24,465 per annum Salary period Yearly Closing 19/01/2026 23:59

Band 2 Therapy Hub Administrator

Band 2

Job overview

***This job advert will close as soon a sufficient applications have been received. Please apply for this job as soon as you can, if interested***

To provide office, administrative and general non‑clinical organisational support to the Therapy Hub working under the direction or supervision of the Therapy Hub Senior Administrator.

Main duties of the job

• Provide an efficient and effective administrative service as required by the Therapy Hub Team.
• To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post‑holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
• To book therapists appointments and to update appropriate systems to record booking as per in‑house training.
• To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
• To maintain effective systems for the filing, retrieval and archiving of documents and correspondence.
• To maintain records systems within the Therapy Hub Team, including the maintenance, filing and archiving of patient notes.
• To maintain patient electronic record system including inputting patient contacts. To support the management of patient waiting lists by being responsible for booking in patient appointments, inputting patient contacts and assisting with patients discharges on the RIO patient database system as required.
• To maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, including generating reports when required.

Working for our organisation

Working for our organisation

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Detailed job description and main responsibilities

Please see attached current job description and person specification for full details of advertised post.

Person specification

Qualifications and Training

• GCSE Maths and English Grade C or above or equivalent/or equivalent experience.
• RSA II in Word Processing or equivalent.
• European Computer Driving Licence (ECDL).

Experience

• Experience of working to work to deadlines.
• Experience of Microsoft Word, Excel and Outlook.
• Experience of filing systems.
• Experience of diary management.
• Relevant experience working within the NHS.
• Experience of the Electronic Staff Record (ESR).
• Knowledge of Rio system.
• Clerical/administrative experience.

Skills and Knowledge

• Able to prioritise workload & use own initiative.
• Good interpersonal skills.
• Excellent telephone & communication skills.
• Ability to deal sensitively & appropriately with service users.
• Understanding & commitment to equal opportunities.

Personal Qualities

• Willing to learn new skills.
• Ability to work effectively as a team player.

In accordance with UK Home Office requirements, Band 2 clinical and non‑clinical roles and Band 3 Non‑Clinical roles are not eligible for sponsorship.

Please note that the majority of non‑clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non‑clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long‑term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from under‑represented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under‑represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under‑representation, the Trust guarantees an interview to any applicants from under‑represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under‑represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3‑month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well‑being services for all employees
• Flexible working where possible

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.