B2B Client Operations Manager

Vivobarefoot ltd.; Lye Cross; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A regenerative footwear company in the United Kingdom is seeking a B2B Client Operations Manager to optimize the experience for wholesale partners. You will manage the order lifecycle, work cross-functionally, and drive process improvements. Ideal candidates will have 2+ years in customer service with B2B experience. This full-time role offers hybrid working, competitive salary, and numerous benefits including 25 days holiday and private medical coverage.

Benefits

25 days’ holiday + 4 wellbeing/volunteering days

Private medical & mental health cover

Annual personal growth fund up to £1,000

Free seasonal footwear and discounts

5% matched pension and travel allowance

Qualifications

• 2+ years in Customer service or sales support, ideally in retail or footwear.
• Experience working with B2B customers in a retail or wholesale environment.
• Calm under pressure and focused on details.

Responsibilities

• Key point of contact for B2B client support and relationship management.
• Oversee the full order lifecycle from entry to shipping, returns, and invoicing.
• Drive process improvements and develop SOPs for scaling operations.
• Track performance metrics and present data-driven insights.

Skills

Customer service experience

Experience with B2B customers

Organizational skills

Detail-oriented

Collaborative mindset

Tools

NetSuite

SAP

Job description

B2B Client Operations Manager

Location: Barley Wood, North Somerset (Hybrid - circa 2 days per week in our beautiful nature home office)
Salary: £competitive | Type: Full-time

We’re Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. We're looking for a B2B Client Operations Manager to own and optimise the experience for our wholesale partners, ensuring smooth order processing, excellent service, and strong client relationships.

What You’ll Do

Be the key point of contact for B2B client support and relationship management

Oversee the full order lifecycle – from entry to shipping, returns and invoicing

Work cross-functionally with Sales, Logistics, Warehouse and Finance

Drive process improvements and develop SOPs for scaling operations

Track performance metrics (like OTIF) and present data-driven insights

What You’ll Bring

2+ years in Customer service or sales support (ideally in retail or footwear)

Experience working with B2B customers in a retail or wholesale environment.

Experience with platforms like NetSuite or SAP

Organised, detail-focused and calm under pressure

A collaborative, customer-first mindset

What You’ll Get

25 days’ holiday + 4 wellbeing/volunteering days + your birthday off

Private medical & mental health cover

Livebarefoot Fund (up to£1,000/year for personal growth)

Free seasonal footwear + discounts

5% matched pension, parental leave, travel allowance and more

We’d love to hear from you, if you’ve got the experience we need and and you want to help us grow a business that’s making people,and the planet, healthier from the ground up!