AV Service Engineer

Top10usa; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading AV service provider is seeking an experienced technician to handle service and maintenance calls across London. The ideal candidate should have over 3 years of AV experience, strong troubleshooting skills, and a customer-service mindset. The role offers a competitive salary between £40,000 and £55,000, paid travel, and continuous training opportunities.

Benefits

£40,000 – £55,000 salary

Overtime rates of up to 2×

Paid door-to-door travel

25 days holiday plus bank holidays

Statutory pension provision

Continued training and development

Qualifications

• Minimum 3 years AV experience with strong fault-finding and troubleshooting skills.
• Understanding of networking principles.
• Technical knowledge of AV controls, audio DSPs and IPTV systems.

Responsibilities

• Attend reactive service calls and resolve issues quickly.
• Carry out pro-active preventative maintenance visits.
• Act as the point of contact for clients on site.

Skills

AV experience

Fault finding

Troubleshooting skills

Customer-service skills

Tools

Crestron

QSYS

Poly

Logitech

Mediastar

Job description

Role

Attend service and preventative maintenance visits to clients throughout London and surrounding areas, minimising downtime for clients within the region.

Salary

£40,000 – £55,000 (DOE)

Location & Hours

London – Home / Field Based.
08:00 – 17:00, Monday – Friday.

Duties

• Attend reactive service calls, liaising with clients and resolving issues quickly and effectively.
• Carry out pro‑active preventative maintenance visits.
• Fault find and troubleshoot network‑related issues.
• Act as the point of contact for clients on site, keeping them informed of progress.
• Provide training and mentorship to Junior Engineers.
• Troubleshoot control system and DSP issues.
• Maintain up‑to‑date service documentation.

What You'll Need

• Minimum 3 years AV experience with strong fault‑finding and troubleshooting skills.
• Understanding of networking principles.
• Technical knowledge of AV controls, audio DSPs and IPTV systems. Experience with Crestron, QSYS, Poly, Logitech and Mediastar is highly beneficial.
• Excellent customer‑service skills.

What's On Offer

• £40,000 – £55,000 basic salary (DOE)
• Overtime rates of up to 2×
• Paid door‑to‑door travel
• 25 days holiday plus bank holidays
• Statutory pension provision
• Continued training and development
• Free time each week for training and development.

How To Apply

Click apply or contact Jake Voisey on the details provided.

Seniority Level

Mid‑Senior Level

Employment Type

Full‑time

Job Function

Repair & Maintenance