Automotive Service Advisor — Customer-First, Career Growth

BMW; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive service center in Coventry is seeking a Service Advisor who ensures outstanding customer care and acts as a key link between customers and the workshop. Responsibilities include consulting on vehicle servicing, updating customers on their vehicle status, and providing the best advice on products and services. Candidates must have service advisor experience in the automotive industry, strong organizational skills, and a commitment to customer satisfaction. This role offers excellent training and development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience as a Service Advisor in the automotive industry is required.
• Excellent organisational and administrative skills.
• Strong customer service background with focus on customer satisfaction.

Responsibilities

• Provide outstanding customer care as a vital link between customers and the workshop.
• Inform and consult customers on vehicle servicing and keep them updated.
• Liaise with technicians and ensure vehicles are ready on time.

Job description

An automotive service center in Coventry is seeking a Service Advisor who ensures outstanding customer care and acts as a key link between customers and the workshop. Responsibilities include consulting on vehicle servicing, updating customers on their vehicle status, and providing the best advice on products and services. Candidates must have service advisor experience in the automotive industry, strong organizational skills, and a commitment to customer satisfaction. This role offers excellent training and development opportunities.