Automotive Service Advisor: Customer Experience & Scheduling

Listers Group; Worcester; On-site; GBP 36,000; Full time

Job summary

A major automotive retailer in Worcester is seeking a Service Advisor to deliver high customer satisfaction in a fast-paced environment. Responsibilities include booking vehicles, providing service updates, and liaising with the workshop. The ideal candidate will have customer service experience and a passion for excellence. This role offers a competitive OTE of £36,000 and a variety of benefits including holidays and a pension.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service incentives

Staff referral scheme

In-house qualifications

Free Parking

Company Events

Qualifications

• Previous experience in a customer service role is preferred.
• Ability to quickly establish and build rapport with customers.
• Motor trade experience is advantageous but not essential.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop off to vehicle handover.
• Update customers with vehicle progress and authorize additional work.

Skills

Customer service

Organizational skills

Teamwork

Sales objectives

Tools

Dealer management systems

Job description

A major automotive retailer in Worcester is seeking a Service Advisor to deliver high customer satisfaction in a fast-paced environment. Responsibilities include booking vehicles, providing service updates, and liaising with the workshop. The ideal candidate will have customer service experience and a passion for excellence. This role offers a competitive OTE of £36,000 and a variety of benefits including holidays and a pension.