Automotive Service Advisor - Customer Experience Pro

BMW; Glasgow; On-site; GBP 29,000 - 41,000; Full time

Job summary

A major vehicle retailer in Glasgow is looking for a Service Advisor to deliver excellent customer service and manage vehicle repairs. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to multitask effectively in a busy environment. This full-time role offers a competitive salary and various benefits, supporting a career in the automotive sector.

Benefits

Excellent working conditions

Extensive training and support

Life assurance

Private healthcare

Qualifications

• Passion for great customer service and confidence to resolve issues efficiently.
• Demonstrable computer literacy and knowledge of IT systems.
• Ability to multi-task and adapt in a busy environment.
• Strong communication and influencing skills.
• Organisational skills to schedule work effectively.
• Ability to prioritise workload.

Responsibilities

• Handle customer requirements for service and vehicle repairs efficiently.
• Liaise with workshop and bodyshop to progress work.
• Control computer-based jobs and purchasing processes.
• Inform customers of any faults with clear solutions.
• Empathise with dissatisfied customers and reassure them.
• Maintain customer records accurately.
• Upsell aftersales products and services.
• Ensure database is updated and accurate.

Skills

Customer service orientation

Computer literacy

Multi-tasking

Strong communication skills

Organisational skills

Full UK driving licence

Job description

A major vehicle retailer in Glasgow is looking for a Service Advisor to deliver excellent customer service and manage vehicle repairs. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to multitask effectively in a busy environment. This full-time role offers a competitive salary and various benefits, supporting a career in the automotive sector.