Associate Retail Floor Lead

Whole Foods; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery store chain in Westminster is seeking a Store Operations Manager to oversee daily operations and leadership of team members. Responsibilities include supporting staff training, maintaining store performance, and ensuring compliance with food safety standards. The ideal candidate has 2+ years of retail experience and strong leadership skills. The position offers competitive pay between £17.00-£22.10 per hour and various benefits including health insurance and retirement plans.

Benefits

Health insurance

Retirement plan benefits

Store discount

Paid time off

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Ability to lift fifty pounds.
• Strong organizational skills.

Responsibilities

• Support Retail Floor Lead in all aspects of store operations.
• Select, train, develop, and mentor Retail Team Members.
• Ensure retail team members complete required training.

Skills

Customer service

Team leadership

Food safety certification

Organizational skills

Interpersonal skills

Mathematical skills

Tools

Microsoft Office

Job description

Overview

Manage all aspects of store operations and support overall leadership to Team Members. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned.

Responsibilities

• Support Retail Floor Lead in all aspects of store operations, including acting as a shift leader and providing clear guidance to Retail Floor Team Members.
• Foster a positive environment of teamwork, respect, and high morale. Support and model WFM (Whole Foods Market) vision and goals.
• Select, train, develop, mentor, motivate, and coach Retail Team Members to maintain a high-performance team and reduce turnover.
• Ensure Retail Floor Team Members complete required training within designated deadlines.
• Provide timely feedback to Team Leader and assist with conducting Team Members’ job dialogues on time.
• Support Store Leader in efficiently operating the store to achieve all sales, labor, budgeted expense targets and contribution goals.
• Support front-end responsibilities including cash handling, staffing and operational efficiency to customer wait times.
• Maintain and support overall store cleanliness and maintenance.
• Adhere to Standard Operating Procedures (SOPs).
• Follow WFM’s food safety, organics, and cleaning and maintenance guidelines, promptly addressing hazards or violations.
• Participate in fiscal period and quarter end inventories.
• Stay informed on company and store level information and communications from Operational Area and Team Leader.
• Model and cultivate effective cross-store communication, including required morning and evening store huddles.
• Support and back up the Inventory Data Specialist with receiving and Store Scanning Specialist (SSS) duties, including accurate retail pricing and proper signage throughout the store.

Knowledge, Skills, & Abilities

• Meet all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members.
• Will be cross-trained and provide support across all areas of the store.
• Food safety certification; if not currently certified, will commit to completing certification within 6 months of hire.
• Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
• Proper use of equipment used during preparation and cleanup within department and store (may include knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler; must be 18 years of age or older).
• Advanced knowledge of regulatory and safety policies and procedures.
• Strong organizational skills.
• Ability to prioritize and delegate tasks effectively.
• Excellent interpersonal, motivational, team building and leadership skills.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Proficiency with email, Microsoft Office, and operations-related applications.

Desired Work Experiences

24+ months retail experience including 12+ months of team leadership experience.

Physical Requirements / Working Conditions

• Must be able to lift fifty pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), above 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.

The wage range for this position is £17.00-£22.10 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.co.uk/benefits.

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