Associate Director Claims

Howden; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A global insurance team in London is seeking a Claims Director to manage Directors & Officers and Professional Indemnity claims. The ideal candidate is a qualified lawyer with substantial experience in insurance claims. This role offers flexible working arrangements and emphasizes work-life balance, making it a great opportunity for those returning to work.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Support for returning professionals

Qualifications

• Qualified lawyer with extensive experience in insurance claims.
• Strong numeracy and literacy skills are essential.
• Experience in Lloyd's and international markets.

Responsibilities

• Deliver high-quality, practical, and commercially focused advice.
• Contribute to departmental operational plans.
• Build strong relationships and negotiate with markets.

Skills

Negotiation

Analytical skills

Communication skills

Leadership

Proactive mindset

Education

Qualified lawyer

LLMIT

Working towards ACII qualification

Job description

Overview

This role sits within our Financial Institutions Claims team and focuses on managing Directors & Officers (D&O) and Professional Indemnity (PI) claims, particularly for Asset Managers. The successful candidate will be a qualified lawyer, bringing legal expertise to complex claims handling. You will manage claims activities in line with Group policy, contribute to business development, and deliver a high-quality, comprehensive service. The role involves significant client and third-party interaction, including face-to-face engagements.

This is a 12-month maternity cover position and may be of particular interest to a lawyer looking to return to the workplace after a period of absence. We are committed to supporting work-life balance and are happy to consider candidates who wish to work 4 days a week or require other forms of flexible working arrangements.

What You’ll Be Doing

• Deliver high-quality, practical, and commercially focused advice on Professional Indemnity claims.
• Focus on claims involving solicitors and accountants within the Financial Institutions sector.
• Contribute to departmental operational plans and business targets.
• Lead and manage assigned projects; support other strategic initiatives.
• Build strong relationships and negotiate with markets to secure optimal client outcomes.
• Act as a senior referral point, providing technical guidance and coaching to the team.
• Handle complex accounts and claims, ensuring client needs are met.
• Maintain accurate and up-to-date records on Group systems.
• Interpret instructions and implement actions in line with policies and procedures.
• Stay informed on legal and regulatory developments relevant to the department.
• Manage performance and development of direct reports.
• Review and sign off work from junior team members.
• Ensure team competency and support professional growth.

Who We’re Looking For

• Qualified lawyer with extensive experience in insurance claims.
• Strong numeracy, literacy, and communication skills (written, verbal, and face-to-face).
• Independent, proactive, and commercially aware.
• Excellent negotiation and analytical skills.
• Resilient under pressure and adaptable to change.
• Strong coaching and leadership capabilities.
• Experience in Lloyd’s and international markets.
• Proven ability to manage and develop a team in a high-pressure, multitasking environment.

Professional Qualifications

• LLMIT (Lloyd’s and London Market Introductory Test).
• Working towards or attained ACII qualification.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have doubts about whether it’s the right fit for you, please apply. If your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Seniority level

• Director

Employment type

• Contract

Job function

• Business Development and Customer Service
• Industries

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