Associate, Client Group Services, EMEA

Janus Henderson AAA CLO ETF; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in the City of London is seeking a proactive individual for client support activities across EMEA. The ideal candidate is fluent in English and Spanish, possesses strong communication skills, and is a team player. Responsibilities include managing enquiries, coordinating RFP processes, and ensuring reporting fulfills. This role offers excellent health benefits, professional development support, and is committed to diversity and inclusion.

Benefits

Excellent Health and Wellbeing benefits

Paid volunteer time

Support for professional development courses

Diversity, Equity and Inclusion initiatives

Maternal/paternal leave benefits

Complimentary subscription to Headspace

Employee events and networking opportunities

Lunch allowance for subsidized canteen

Qualifications

• Fluent in English and native Spanish speaker – written and spoken - essential.
• Candidate should be proactive, taking pride in their job and having an eye for accuracy and layout.
• Ability to work under pressure and to act on own initiative is essential.
• Good communication skills – ability to liaise confidently at all levels.
• Team player – able to work effectively with all members of the team and other individuals throughout the company.
• Flexible and able to adjust quickly to business requirements.

Responsibilities

• Responsibility for client support activity in Italy, working with other EMEA regions as required.
• Dealing with ad-hoc enquiries on behalf of the Sales Directors or directly from prospects.
• Working closely with the RFP team, coordinating mandate searches/RFPs.
• Controlling the meeting process for PM marketing.
• Ensuring regular monthly and quarterly reporting fulfilments.
• Management of new leads coming from events, webcast, etc.

Skills

Fluent in English

Native Spanish speaker

Good communication skills

Team player

Proactive

Ability to work under pressure

Attention to detail

Flexibility

Education

Degree level education (preferably in Finance or Business)

Tools

MS Office - Intermediate standard

Job description

Your opportunity

• Responsibility for client support activity in Italy, working with other EMEA regions as required.
• Dealing with ad‑hoc enquiries on behalf of the Sales Directors or directly from prospects.
• Working closely with the RFP team, coordinating mandate searches/RFPs for the respective regions across the business – providing initial review and assisting the process through to completion.
• Controlling the meeting process for PM marketing, including: pre‑meets with investment teams, prep notes, presentation coordination, liaising with other regional teams on roadshows.
• Ensuring regular monthly and quarterly reporting fulfilments are completed.
• Work with the marketing team where required for regional marketing activity.
• Helping with preparation of events, including attendance as required and follow‑ups.
• Management of new leads coming from events, webcast, etc.
• Helping the team to keep the CRM for the region in a good manner.
• Respond to queries from the team’s shared Inbox and work closely with the wider EMEA & Latam Client Group.
• Proactively developing internal relationships across the business, collaborating with other teams as necessary.
• Carry out additional duties as assigned.

What to expect when you join our firm

• Excellent Health and Wellbeing benefits including corporate membership to ClassPass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• All‑inclusive approach to Diversity, Equity and Inclusion
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

Must have skills

• Fluent in English and native Spanish speaker – written and spoken - essential
• Candidate should be proactive, taking a pride in their job and have an eye for accuracy and layout
• Ability to work under pressure and to act on own initiative is essential
• Good communication skills – ability to liaise confidently at all levels
• Team player – able to work effectively with all members of the team and other individuals throughout the company
• Flexible and able to adjust quickly to business requirements

Nice to have skills

• MS Office to an Intermediate standard – PowerPoint and Excel Advanced
• Educated to degree level (preferably in Finance or Business related degree)
• Candidates with previous administrative and sales support experience preferable
• Experience of financial services, either asset management or banking, is desirable

Supervisory responsibilities

• No

Potential for growth

• Regular training
• Continuing education courses

For those in scope of Knowledge & Competence (MiFID II)

• Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets
• Understanding of issues relating to market abuse and anti‑money laundering

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail]

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.