Assistant Store Manager

Giant Food; Stafford; On-site; GBP 46,000 - 73,000; Full time

Job summary

A prominent grocery retailer in Stafford is seeking an experienced Assistant Store Manager to oversee daily operations, lead a team, and enhance customer service. Responsibilities include managing staff, ensuring compliance with regulations, and achieving sales goals. Ideal candidates have a background in grocery management and a Bachelor's degree in business. The position offers a salary range of $63,000 - $97,450.

Qualifications

• Preferred qualifications include prior work as an Assistant Store Manager or Store Manager in a grocery or big box retail company.
• Experience managing teams and achieving sales goals.
• Proficiency in financial management and project management.
• Excellent communication, interpersonal, and leadership skills.

Responsibilities

• Manage daily store operations and staff development.
• Ensure compliance with policies and regulations.
• Achieve sales, profit, payroll, and productivity goals.
• Develop customer service standards and improve shopping experience.

Skills

Customer Service

Sales Management

Team Leadership

Inventory Control

Payroll Management

Education

Bachelor's Degree in Business

Job description

Overview

ASSISTANT STORE MANAGER Giant is hiring Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales. ASMs are responsible for day-to-day operation and development of their store, including customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.

Giant food has three ASM classifications, including Customer Service Manager (CSM); Non-Perishable Manager (NPM); and Perishable Manager (PM).

Responsibilities

• Plan, implement, and follow-up on weekly sales programs
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
• Oversee and lead operational team, including department managers and associates
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates
• Conduct store tours to evaluate store conditions vs standards and respond accordingly
• Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
• Develop a positive customer shopping experience and ensure customer satisfaction
• Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
• Respond to customer inquiries on merchandise and make appropriate recommendations
• Ensure accuracy of store signage
• Uphold Giant's customer service standards ("Count on Us, Count on Me" commitments): greet and thank every customer with a smile; wear a clean uniform and name badge; give customers undivided attention; bag and package product with care; demonstrate urgency in reacting to long lines; apologize and make it right or get someone who can

Role-specific structures

• As a Customer Service Manager, you will: Manage daily operations of the Front End & Customer Service areas and hiring and development; manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet store and company goals; train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas; supervise store operations as needed in absence of Store Manager; review front end schedules prior to posting; manage store community relations programs
• As a Non-Perishable Manager, you will: Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments; ensure training & development of all related associates; ensure accuracy of receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink; develop working relationships with direct vendors; participate in planning, implementation and follow up of weekly sales programs; manage inventories, gross profit, profitability, P&L and cost center management; perform inventory control to avoid overstock and out of stock; manage product storage and rotation to reduce spoilage and damage; ensure grocery shelves, cases and fixtures are maintained, cleaned and organized
• As a Perishable Manager, you will: Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments; ensure training & development of all related associates; participate in planning, implementation and follow up of weekly sales programs; ensure accuracy of receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink; develop working relationship with direct vendors; manage inventories, gross profit, profitability, P&L and cost center management; perform inventory control to avoid overstock and out of stock; manage product storage and rotation to reduce spoilage and damage; ensure grocery shelves, cases and fixtures are maintained, cleaned and organized

Qualifications

• Preferred qualifications include prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company
• Experience managing people, departments and/or whole stores
• Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management
• Knowledge of employment law, interview techniques, and general retail hiring practices
• A Bachelor's Degree in a business concentration (Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or similar)
• Excellent communication, interpersonal, leadership, and organizational skills; ability to earn the confidence of associates, customers, and management
• Experience managing an effective community relations program
• Willingness to work required hours, travel and take assignments within the region (Washington/Virginia/Maryland/Delaware)

Pay Range

$63,000 - $97,450

Note

Please note: If you do not meet these qualifications, please apply for other store level positions at https://giantfood.careerswithus.com/ by clicking "Stores"

Why Work at Giant

Giant offers opportunities to learn and advance, with a legacy of innovation, quality, and value. Our people make us Giant.