Assistant Store Manager

Lakeland Limited; Guildford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading retail company seeks an assistant store manager to support the store manager in Guildford. Responsibilities include leading the team, ensuring high customer service standards, and coaching colleagues. Ideal candidates will have experience in a similar role, strong interpersonal skills, and a positive attitude. The position offers competitive pay and benefits including a company discount and pension scheme opportunities.

Benefits

20% Company Discount

Pensions Scheme opportunities

Company Uniform

Qualifications

• Previous experience in an assistant manager role, or similar, and to be able to deputise for the store manager in their absence.
• Experience in recruitment and performance reviews.
• Experience in managing workflow schedules.

Responsibilities

• Support the store manager in leading and managing a team of colleagues.
• Coach, develop, and inspire the store team to deliver customer service.
• Drive standards, build capability, and create a great place to work.

Skills

Strong selling and customer service skills

Great communication and interpersonal skills

Ability to train others

Understanding of KPIs

Intermediate IT skills (e.g. Word and Excel)

Job description

Permanent - 37 hours (will consider 30, 32 or 34hrs)

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues.

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

Qualifications

• Previous experience in an assistant manager role, or similar, and to be able to deputise for the store manager in their absence.
• Strong selling and customer service skills.
• Great communication and interpersonal skills.
• An understanding of KPIs and an ability to drive performance.
• Experience in recruitment and performance reviews.
• Experience in managing workflow schedules.
• An ability to manage, organise and motivate your colleagues on a day to day basis.
• An ability to train others and engage them in all aspects of being part of a busy store team.
• An ability to encourage and coach your colleagues to achieve their own potential.
• Existing knowledge of Lakeland and our products.
• A positive attitude to change and development.
• Intermediate IT skills (eg word and excel).

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits

• 20% Company Discount
• Pensions Scheme opportunities
• Company Uniform