Assistant Shop Manager

AVS Newcastle ltd; United Kingdom; Hybrid; GBP 24,000; Full time

Job summary

A charity organization in the UK is looking for an Assistant Shop Manager to help run a retail shop and provide excellent customer service. This role involves overseeing volunteers, collaborating on shop profitability, and creating a welcoming environment. Ideal candidates will possess retail experience and strong people skills. Attractive benefits include flexible working options, generous annual leave, and professional development opportunities.

Benefits

Flexible working options

36 days annual leave

Pension scheme

Employee benefits platform

Wellbeing support

Cycle to work scheme

Qualifications

• Experience in a retail environment.
• Ability to provide excellent customer experience.
• Flexibility to meet the needs of the store.

Responsibilities

• Collaborate to run a profitable, customer-focused shop.
• Oversee team of volunteers and deliver their induction.
• Deliver a brilliant shopping environment.

Skills

Retail experience

Customer service skills

Team leadership

Financial awareness

Tools

IT skills

Job description

Contract: Permanent

Location: Elgin

Salary: £23,620 per annum, pro rata

Hours: 21 per week

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What will a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer‑focussed shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you'll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know‑how from working in a shop environment.
• The traits of a people‑person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23:59 on Monday 29th December 2025. Interviews are expected to take place week commencing 12th January 2026.

In Return For Your Commitment And Expertise, You'll Get

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders