Assistant Service Manager

BMW; North Shields; On-site; GBP 38,000 - 48,000; Full time

Job summary

A leading automotive service provider in North Shields is seeking an Assistant Service Manager to drive aftersales business and manage a team of Service Advisors. The role involves overseeing performance through reporting and ensuring customer satisfaction. Candidates should have experience in the automotive field, good interpersonal skills, and basic mechanical knowledge. This position offers a competitive basic salary with OTE, along with 33 days of annual leave.

Benefits

33 days annual leave inclusive of Bank Holidays

Qualifications

• Must have previous experience as a Service Manager or Assistant Service Manager.
• Proactive approach towards customer service is essential.
• Must possess excellent interpersonal skills.

Responsibilities

• Drive additional business within the aftersales department.
• Oversee a team of Service Advisors for daily efficiency.
• Conduct review meetings to improve department performance.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Basic mechanical knowledge

IT literacy

Experience in automotive industry

Tools

Kerridge

Job description

Lloyd North Tyneside is looking for anAssistant Service Manager.

Your role

Salary:Basic salary of £38,000 with OTE £48,000
Hours:08:00 – 17:30 (Monday to Friday) working 1 in vigorous Saturdays

• In conjunction with the Head of Service, driveadditional business within the aftersales department using demographic data to highlight new opportunities.
• Overseeing a team of Service Advisors managing daily workload to ensure maximum efficiency.
• Carrying out review meetings/reporting and improving on Department performance through target given objectives.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive impression of the Service Department.
• An understanding ofthe warrantyprocess, ensuring claims are submitted accurately and in a timely manner.
• To create robustreports for the Aftersales Manager on group and individual performance.

Your profile

• Previous experience in the automotive industryas a Service Manager or Assistant Service Manager.
• Mechanical knowledge at basic level as a minimum.
• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Services department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge.

Rewards

• 33 days Kjannual leave, inclusive of Bank Holidays.