Assistant Residence Manager

Vita Student; Leeds; On-site; GBP 30,000; Full time

Job summary

A premium residential management company in Leeds seeks an accomplished Assistant Residence Manager to provide leadership support to the on-site team. This role involves motivating and leading the team, managing tenant relationships, coordinating maintenance, and ensuring compliance with safety standards. The ideal candidate will have experience in facilities management and strong communication skills, and will thrive in a fast-paced environment while working variable shifts.

Benefits

Paid Holidays

Pension Plan

Employee Assistance Program

Career Development

Awards and Recognition

Qualifications

• Must have experience in team management and daily operations.
• Technologically astute, comfortable with software and technology systems.
• Excellent interpersonal skills and ability to motivate teams.

Responsibilities

• Motivate and lead the team to achieve optimal results.
• Handle resident enquiries and maintain positive relationships.
• Coordinate repairs and maintenance requests.

Skills

Leadership

Communication

Interpersonal Skills

Team Management

Facilities Management

Customer Satisfaction

Flexibility

Tools

Software Systems

Job description

Assistant Residence Manager - Leeds

Salary: £30,000

Contract: Permanent, 45 hours per week

Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on‑site team within premium standards and executing operational strategies to achieve brand objectives.

Our Assistant Residence Manager’s Responsibilities

• Leadership – Motivate and lead the team effectively, providing clear communication and a positive work environment with a focus on empathy and understanding to achieve optimal results.
• Tenant Management – Handle resident enquiries, address complaints, resolve disputes, and maintain positive relationships with tenants and guests.
• Maintenance Oversight – Coordinate repairs and maintenance requests with operatives and contractors, inspect property for issues ensuring timely completion of works.
• Health & Safety / Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response – First point of contact for emergencies, coordinating necessary actions during critical situations.
• Marketing & Event Management – Assist with marketing vacant studios, showcase properties to potential tenants, manage the leasing process, and organise events and initiatives to foster a positive community atmosphere.

Who We’re Looking For

Vita Student delivers a luxury residential experience with 24‑hour service. Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:

Professional Experience

• Experienced leader who has overseen team management, daily operations, facilities management, and budgeting.
• Premium brand ambassador who effectively communicates the brand’s story and values.
• Developed and implemented customer satisfaction programmes.
• Maintains building safety standards and compliance.
• Technologically astute, comfortable with software and technology systems.

Personal Characteristics

• Excellent interpersonal skills and ability to motivate, lead and develop teams effectively.
• A hands‑on attitude combined with strong communication and people‑management skills.
• A strategic thinker.
• Flexibility and enthusiasm for working in a varied job with rotating shift patterns, long hours and weekend work.

We’re looking for vibrant and enthusiastic people to join our wonderful team at Vita Student. We only recruit the best of the best who pride themselves on premium and luxurious resident experiences.

Benefits

• Holidays – 22 days paid holiday (rising to 25 days pro‑rated).
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays).
• Perkbox – Access to a Perkbox account with lifestyle perks.
• Royal London Pension – 3% salary contribution plus 5% employee contribution.
• Parties & Events – High‑standard parties and events each year.
• Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.
• Career Development – Induction and learning & development programmes, Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – Confidential support and guidance for personal or work‑related issues.

Important

We are unable to offer Right to Work Sponsorship. All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.