Assistant Reservations Manager

The Arora Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel management group is seeking an Assistant Reservations Manager to lead the Reservations Team and ensure outstanding guest experiences. The ideal candidate will have strong leadership skills, attention to detail, and proven experience in a similar role within a 4-star hotel. You will oversee team dynamics and drive revenue, while maintaining high standards. Competitive salary and various perks available.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Discounted employee rates

Cycle 2-week work scheme

Employee assistance programme

Qualifications

• Proven experience in managing, coaching, and developing teams.
• Strong communication, interpersonal, and organizational skills.
• Smart and professional appearance.

Responsibilities

• Lead the Reservations Team and foster team dynamics.
• Ensure effective communication for guests’ requirements.
• Complete weekly and monthly forecasting.
• Maintain accuracy of information on reservations.
• Motivate and drive the team in a professional environment.

Skills

Leadership and motivational skills

Attention to detail

Communication skills

Organizational skills

Positive attitude

Tools

Opera PMS

Microsoft Office

Job description

About Us

Novotel London West is the perfect base for business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours, our hotel offers state‑of‑the‑art gym facilities and 40 flexible conference and meeting rooms.

What You Will Do

As Assistant Reservations Manager, you will assist in ensuring that a consistent and outstanding experience is provided by the Reservations Team for all internal and external guests. You will motivate and drive the Reservations Team to perform to exceed the hotel’s financial targets and to maintain a team‑oriented, professional and learning working environment.

• Lead the Reservations Team and foster team dynamics to ensure focus on meeting guests’ needs and brand standards.
• Ensure effective communication procedures enabling the operation to plan and deliver all guests’ requirements.
• Complete weekly and monthly forecasting.
• Maintain ultimate accuracy of information on reservations, groups and M&E (e.g. rate, account instructions, origin codes, country codes).
• Develop team awareness of revenue capture, packages and accounting to enhance revenues and improve guest service.
• Target the team on all up‑selling opportunities, utilising incentives as appropriate (e.g. executive room sales, priority club).
• Monitor revenue recovered from no‑shows and late cancellations.
• Motivate and drive the team ensuring a professional and team‑oriented working environment.

Qualifications

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience in managing, coaching and developing teams.
• Approachable and positive manner with a “can‑do” attitude.
• A smart and professional appearance.
• Proven track record in a similar position within a 4‑star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’s In It For You

• Competitive salary.
• 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Complimentary on‑site parking while on duty.
• Discounted employee friend & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2‑week work scheme.
• UK attraction discounts at Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora Star employee recognition.
• Long service recognition award.

Grow with Us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills

Fluent in English.