Assistant Operations Manager, Hospitality & Events

Bruntwood; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A commercial property specialist in the UK seeks an Assistant Operations Manager to support the Operations Manager in overseeing daily operations. Responsibilities include helping new customers settle in, building long-term relationships, and addressing issues. Ideal candidates should have strong customer service experience, be proactive in problem-solving, and be digitally aware to assist with technology. Competitive benefits include holiday time, healthcare plans, and development opportunities.

Benefits

28 days holiday plus Birthday off

24 hours a year volunteer time

Healthcare cash plan

Up to 8% matched pension scheme

Enhanced maternity/shared parental leave

Interest-free learning loans

Qualifications

• Experience in hospitality, events, or property management is beneficial.
• Strong customer relationship management skills.
• Understanding of technology to assist customers with wifi issues.

Responsibilities

• Support Operations Manager in day-to-day activities.
• Help new customers settle into spaces and build relationships.
• Lead team towards company goals and promote service mission.

Skills

Proactive problem-solving

Facetime customer service experience

Digital proficiency in Microsoft/Google packages

Ability to manage varied workload

Job description

A commercial property specialist in the UK seeks an Assistant Operations Manager to support the Operations Manager in overseeing daily operations. Responsibilities include helping new customers settle in, building long-term relationships, and addressing issues. Ideal candidates should have strong customer service experience, be proactive in problem-solving, and be digitally aware to assist with technology. Competitive benefits include holiday time, healthcare plans, and development opportunities.