Assistant Manager - Wick

British Antarctic Surve; Wick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospice organization in the United Kingdom is seeking a Retail Manager to oversee shop operations and volunteer coordination. Responsibilities include maximizing income through sales, providing excellent customer service, and ensuring a safe shopping environment. This role requires strong people skills, a proactive attitude, and the ability to manage stock and promotions effectively. The organization offers generous benefits, including a pension scheme, annual leave, and various health-related perks.

Benefits

Company pension scheme

Up to 35 days’ annual leave

On-site education support

Free parking

Subsidised meals

Gym membership discounts

Employee Assistance Programme

Death in Service

Qualifications

• Experience in a retail environment is beneficial.
• Ability to thrive in a variety of tasks.
• Energetic and proactive approach to work.
• Strong leadership skills in coordinating volunteers.

Responsibilities

• Maximise shop contributions through sales.
• Ensure high standards of customer service.
• Promote and capture Gift Aid opportunities.
• Assist with sales promotions and stock management.
• Maintain a safe and attractive shop environment.
• Coordinate volunteer work and schedules.
• Adhere to retail policies and procedures.

Skills

Customer service skills

Team management

Stock control

Cash handling

Job description

Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, promoting and capturing Gift Aid, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop commercial and appealing. You will have responsibility for all aspects of the business in the absence of the manager after full induction training.

• Maximise the contribution for the shop through sales from all donated and new goods
• Ensure the shop delivers high standards of customer service
• Capture Gift Aid at every opportunity to maximise income
• Assist the manager with sales promotions, stock generation activities and income from new goods
• Encourage a safe environment that embraces new ideas and originality
• Help the manager keep the shop looking it’s very best to deliver maximum income to the hospices
• Encourage the work of volunteers and co-ordinate the volunteers work and rotas
• Ensure the shop operates in line with retail policies and procedures

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree Houseis the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.